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ABSTRACT
Trust has been shown to be a determinant of automation usage and reliance. Thus, understanding the factors that affect trust in automation has been a focus of much research. Despite the increased appearance of automation in consumer-oriented domains, the majority of research examining human-automation trust has occurred in highly specialised domains (e.g. flight management, military) and with specific user groups. We investigated trust in technology across three different groups (young adults, military, and older adults), four domains (consumer electronics, banking, transportation, and health), two stages of automation (information and decision automation), and two levels of automation reliability (low and high). Our findings suggest that trust varies on an interaction of domain of technology, reliability, stage, and user group.
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No potential conflict of interest was reported by the authors.
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Notes on contributors
Richard Pak
Richard Pak is an associate professor in the Department of Psychology at Clemson University. He received his Ph.D. in psychology in 2005 from the Georgia Institute of Technology.
Ericka Rovira
Ericka Rovira is an associate professor in the Department of Behavioral Sciences & Leadership at the US Military Academy, West Point. She received her Ph.D. in applied experimental psychology from the Catholic University of America in 2006.
Anne Collins McLaughlin
Anne McLaughlin is an associate professor in the Department of Psychology at North Carolina State University. She received her Ph.D. in psychology in 2007 from the Georgia Institute of Technology.
Natalee Baldwin
Natalee Baldwin is a Ph.D. student in the Department of Psychology at Clemson University. She received her MS in human factors in 2014 from Clemson University.