Abstract
The 21st century technical services librarian has access to a plethora of electronic and online work tools from which to choose to complete daily tasks. An assessment of the Western Kentucky University Libraries (WKUL) 19 benchmark institutions shows a great disparity of online work tools made available through university libraries technical services departmental Web sites. Four areas (technical services, cataloging, serials, and acquisitions) are discussed. Outcomes indicate that (1) few of these institutions list online work tools and (2) of those that do, there is very little overlap. This paper investigates this phenomenon of inconsistent technical services online work tools.