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Original Articles

Conceptualising differently-mobile passengers: geographies of everyday encumbrance in the railway station

La conceptualisation des passagers à mobilité différente: les géographies du fardeau quotidien dans la gare ferroviaire

La conceptualización de pasajeros de movilidad distinta: las geografías del estorbo cotidiano en la estación de trenes

Pages 173-195 | Published online: 26 Jan 2009

Abstract

This paper develops ideas of differential mobility at the scale of the ‘everyday’ by investigating some of the complex relationships between mobility and immobility; facilitation and encumbrance when moving through railway stations. Drawing on in-depth qualitative research with rail passengers in Britain, the first section explores the entangled relationship between differently-mobile bodies and the station by considering some of the tensions that emerge between experiences of encumbrance and facilitation. Focus here is on how navigating through the station with different mobile objects, or ‘prostheses’, impacts on passengers in a variety of ways. Drawing on insights from science, technology and society studies, it demonstrates how moving with different objects gives rise to fluid apprehensions of both mobile objects and the built form of the station itself. However, and importantly, this section suggests that this fluidity also has the capacity to disrupt the intended affective dimensions of the built form. The second section explores how differently-mobile passengers move through the station with these mobile objects. Drawing on de Certeau's notion of ‘tactics’ and Ingold's idea of the ‘taskscape’, this section pulls out some of the practical knowledges that, through repetition, develop into skills and techniques for moving. In doing so, this paper seeks to illuminate some of the complex relationships between mobility, prosthetics, encumbrance and affectivity that emerge when moving through the railway station.

Le but de cet article est de développer des idées sur la mobilité différentielle à l'échelle du «quotidien» en menant une étude sur les relations complexes entre la mobilité et l'immobilité, ainsi qu'entre la facilité et le fardeau de se déplacer dans les gares ferroviaires. Les résultats d'une recherche qualitative approfondie sur les passagers du réseau ferroviaire en Angleterre sont présentés dans cet article. Dans la première partie, une exploration est menée sur la relation qui mêle étroitement les corps qui se distinguent par une différence de mobilité et la gare. Elle porte sur les tensions qui s'établissent entre les expériences dans lesquelles il y a fardeau ou facilité de se déplacer. Nous nous intéressons tout particulièrement à la manière dont les déplacements effectués dans les gares à l'aide de divers objets mobiles, ou «prothèses» influent sur les passagers. Les connaissances issues des sciences, des technologies et des études sur la société servent à démontrer comment le fait de se déplacer avec divers objets conduit à une compréhension fluide des objets mobiles et de l'aménagement de la gare. Qui plus est, il est suggéré que la fluidité dispose toutefois de la capacité de perturbation des dimensions affectives recherchées dans le concept d'aménagement. Dans la seconde section, la manière dont les passagers à mobilité différente se déplacent dans la gare à l'aide d'objets mobiles est explorée. En s'appuyant sur la notion de «tactiques» élaborée par de Certeau et sur l'idée de «paysage à travers la pratique d'activités» d'Ingold, des connaissances pratiques sont identifiées dont celles qui, grâce à la répétition, se transforment en compétences et techniques pour se déplacer. Ce faisant, l'objet de cet article est de donner un éclairage sur les relations complexes qui existent entre la mobilité, les prothèses, le fardeau et l'affectivité qui se manifestent quand on se déplace dans une gare ferroviaire.

Este papel desarrolla ideas sobre movilidad diferencial a la escala cotidiana mediante una investigación sobre algunas de las complejas relaciones entre movilidad e inmovilidad; facilitación y estorbo al moverse por las estaciones de trenes. Haciendo uso de investigaciones cualitativas y exhaustivas con pasajeros en Gran Bretaña, el primer apartado explora la relación entre cuerpos de movilidad distinta y la estación al considerar algunas de las tensiones que surgen entre las experiencias de estorbo y facilitación. Aquí el enfoque es sobre como navegarse por la estación con distintos objetos de movilidad, o protesises, impacta sobre los pasajeros de distintas formas. Haciendo uso de ideas de la ciencia, la tecnología y los estudios sociales, hace resaltar como moverse con distintos objetos da lugar a percepciones fluidas, tanto de los objetos de movilidad como de la forma construida de la misma estación. No obstante, en este apartado sugiero que dicha fluidez también tiene la capacidad de afectar a las deseadas dimensiones afectivas de la forma construida. El segundo apartado explora el modo en que los pasajeros de movilidad distinta se desplazan por la estación con estos objetos de movilidad. Haciendo uso de la idea de de Certeau sobre tácticas y la idea de Ingold sobre ‘taskscape’ (actividades y relaciones del paisaje), este apartado destaca algunos de los conocimientos prácticos que, mediante la repetición, se convierten en habilidades y técnicas de movilidad. El objetivo es de hacer resaltar algunas de las relaciones complejas entre movilidad, protesises, estorbo y afectividad que surgen al moverse por la estación de trenes.

Introduction

Within contemporary social and cultural geography, and the social sciences more broadly, mobilities are high on the agenda. Yet far from celebrating unrestrained mobility, an ideology that is perhaps implicit in many mobile metaphors coined by social scientists such as ‘liquid modernity’ (Bauman Citation2000) and ‘space of flows’ (Castells Citation1996) which suggest that places, events and people are subsumed within ceaseless movement, many geographers have turned their attention to the relative movements of bodies where stasis and movement are not oppositional (Cresswell Citation2003, Citation2006). Echoing Urry's (Citation2000) ‘mobilities/moorings’ dialectic, research within social and cultural geography on mobilities and everyday life has increasingly been interested in exploring the complex relations between differential experiences of mobility. These debates are broadly framed around discourses of pace (Hubbard and Lilley Citation2004); the relational politics of speed and slowness; and the emergent experiences of mobility and immobility that these relations effect (Adey Citation2006). These relations can occur at a range of scales, yet each is underlined by the contention that the speed of some is premised on the slowness of others. In this vein, many researchers have been interested in how relative mobilities are implicated in the power-geometries of everyday life, where the movement of privileged groups of people emerge at the expense of less-privileged groups (Ahmed Citation2004; Kaplan Citation1996; Massey Citation1993).

The liminal landscapes of transport terminals that have arisen and facilitate many of these large-scale mobilities play an active role not only in shaping, but also exposing these differential mobilities. As Crang (Citation2002) argues, they force us to consider how terminals facilitate the privileged mobilities of some but encumber others. An oft-cited example of this is how the trusted, regular business-class travellers at airports are not subject to the same long and laborious surveillance strategies that other ‘unknown’ and therefore ‘potentially risky’ bodies may pose (Adey Citation2004; Crang Citation2002). As such, we can consider how the mobile experience of the speedy transnational business class passenger or ‘kinetic elite’ (Graham and Marvin Citation2001) is superior to the economy-class passenger who is more often than not encumbered by delays and the discomfort of crowds. Others have highlighted the moral economies of movement where the repression or exclusion of movements by subaltern groups, such as the homeless and beggars, are brought to light (Cresswell Citation2006). Mobility within these transit spaces is therefore highly unequal. Understanding this heterogeneity of passenger experience is central to achieving a more nuanced account of the contemporary mobile experience for those caught up in these ‘spaces of flow’.

Railway stations, perhaps even more explicitly than airport terminals, exemplify this heterogeneity. Indeed they have often been characterised as presenting a microcosm of the urban life since it is ‘a place where tourists, commuters, salesmen, retailers, train-spotters and the homeless converge’ (Edwards Citation1997: 21). Perhaps railway stations far more than airports are more fully integrated into the wider fabric of the city, particularly in light of their increasingly commercial functions (Bertolini and Spit Citation1998; Letherby and Reynolds Citation2005). Or as Gaultier puts it slightly more romantically, these ‘[c]athedrals of the new humanity are the meeting points of nations, the centre where all converges, the nucleus of the huge stars whose iron rays stretch out to the ends of the earth’ (Gaultier in Dethier Citation1981: 6). Rather than conceptualising all passengers who move through these railway stations in a uniform manner, this paper develops these debates at the scale of the ‘everyday’ by focusing on the complex relationship between mobility and immobility; facilitation and encumbrance when moving through railway stations.

From a related perspective, this paper aims to complement research firstly within feminist geography which has sought to expose the differential embodied experiences of public transport from an everyday perspective. Wajcman (Citation1991: 129), for example, has argued that whilst proportionately more women use public transport, ‘in many ways public transport is not suitable for their needs and seems tailored towards men's convenience’. Echoing two intersecting themes integral to this perspective (see also Law Citation1999), she argues that the physical burden of undertaking the multiple trips that often characterise women's daily time–space maps, together with the problems associated with fear of sexual harassment both limit mobility and create a very different experience of spaces of transport that can be mapped out along gender lines. Secondly, in a related vein, this paper complements research within geographies of disability which has sought to critique ‘ablest’ conceptualisations of space (Butler and Bowlby Citation1997; Gleeson Citation1999). Referring to the construction of particular ‘typologies’, Imrie (Citation2003: 47) argues that ‘the user of buildings and the wider built environment has often been reduced to a specific type or even ignored in Western (or modern) architectural theories and practices’. By appreciating differential mobility as people move through space from this perspective serves to illuminate the multiple relations that emerge between differently-mobile bodies and the built form (Imrie Citation2000a). As such, differently-abled bodies have different capacities for moving through space. Here, the ease of physically moving through the railway station and how these various movements are experienced practically by passengers on the ground differentiates passengers from an embodied perspective and invites us to attend to the ways in which space is negotiated and used in different ways. This is not an incidental task, as Imrie and Kumar (Citation1998: 358) point out, for some ‘the built environment is hostile in that it is infused with able-bodied values, like steps or restrictions on entry to buildings, which serve to exclude or produce discomfort or nuisance’. This notion of encumbrance is mirrored by Oliver (Citation1996) who points out how the built form privileges ‘walkism’ over non-walkers. Prioritising design for ‘the mobile body’ (Imrie Citation2000b: 1641) in spaces of public transport can pose significant problems for those who are mobility-impaired and, as such, can result in transport exclusion (Hine and Mitchell Citation2001). Furthermore, ‘infrastructure barriers’ are also experienced by sight-impaired passengers whose mobility through the station is often dependent on the assistance of others (Jones and Jain Citation2006: 141).

These imaginings of differently-mobile bodies from an everyday perspective rely on an appreciation of difference as practically enacted and felt through particular bodies. These differential mobilities emerge through the everyday, embodied experience of passengers as they move through these spaces. This paper develops these ideas of differently-mobile passengers from the perspective of embodied experience, not just as an allegory or metaphor for a modern condition, but by looking at how a range of differently-mobile passengers firstly experience and secondly move through the railway station. However, rather than apprehending these differences through the lens of gender or disability, in focusing this paper around the idea of ‘mobile prosthetics’, I consider how passengers are constructed through particular body–object configurations that have the capacity to expose some of the tensions between facilitation and encumbrance when moving through the railway station.

This paper is based on a three-year empirical research project which investigated the everyday experiences of long-distance rail passengers in Britain, focusing principally on the East Coast Mainline between Edinburgh and London. Research specifically for this paper draws on semi-structured interviews with forty-six passengers. Interviews were conducted away from spaces of the railway journey and the selection of passengers reflected a range of age, gender, familiarity with railway travel and motivations for travelling. Recruitment of participants was achieved firstly through contact with a large organisation in Gateshead whose employees frequently travel to London; secondly through requests on internet-based railway newsgroups and passenger forums; thirdly through chance encounters during autoethnographic participant observation; fourthly through snowballing from other participants who recommended me to talk to colleagues, friends or family.

As such, this paper aims to illuminate the value of passenger testimony in understanding the everyday experience of railway stations along this particular route. Drawing on and presenting qualitative evidence from passengers throughout this paper serves to reveal some of the subtleties and nuances that might be overlooked in other forms of narration. The first section aims to explore the entangled relationship between differently-mobile bodies and the station by considering some of the tensions that emerge between experiences of encumbrance and facilitation. Focus here is on how navigating through the station with different mobile objects, or ‘prostheses’, impacts on passengers in a variety of ways. Drawing on insights from science, technology and society studies, it demonstrates how moving with different objects gives rise to fluid apprehensions of both mobile objects and the built form of the station itself. However, and importantly, this section suggests that this fluidity also has the capacity to disrupt the intended affective dimensions of the built form. The second section explores how differently-mobile passengers move through the station with these mobile objects. Drawing on de Certeau's notion of ‘tactics’ and Ingold's idea of the ‘taskscape’, this section pulls out some of the practical knowledges that, through repetition, develop into skills and techniques for moving. In doing so, this paper seeks to illuminate some of the complex relationships between mobility, prosthetics, encumbrance and affectivity that emerge when moving through the railway station.

Fluid prosthetics

From a historical perspective, during the nineteenth century, there was a tendency to view the railway passenger as a de-individualised and ‘atomised parcel of flesh, shunted from place to place just like other goods [where] each body avoided others’ (Thrift Citation1994: 200). In this model of subjectivity, where the passenger is moved through the railway ‘machine’, the body is processed rather like an inert commodity. In a similar vein, through the use of biological metaphors, CitationRaynsford alludes to how the passage of early twentieth-century passengers through the station was paralleled with the movement of blood coursing through the human body. Here, ‘domestication of the crowd-as-nature required a reconceptualisation of the station as a circulatory apparatus’ (1996: 6). Important here is how, in spite of a lack of differentiation between bodies, the relationship between passengers and the built form of the railway station is one of mutual entanglement, or a ‘machenic complex’ as Thrift (Citation1994: 197) puts it. Indeed, critiquing the notion of ‘groundlessness’, Ingold points out how ‘it is though, for inhabitants of the modern metropolis, the world of their thoughts, their dreams and their relations with others floats like a mirage above the road they tread in their actual material life’ (2004: 323). Instead of conceptualising bodies moving across or above the surface of the station, through their movement, passengers are wholly entangled and embedded into the fabric of the station. Indeed this relational conceptualisation requires that we think about the composition of the passenger from a more fleshy perspective which problematises the boundedness of bodies within these spaces. Whilst Thrift (Citation1994) argues that railway travel as a new technology of the nineteenth century extended the capacity of bodies by expanding their geographical frame of reference, this paper considers how the capacities of bodies are both extended and curtailed by the objects that they travel with.

Importantly, this paper foregrounds the idea that passengers are always ‘distributed’ through the entanglement of bodies and objects that are carried through the railway station in a variety of configurations. With reference to these objects, Gell (Citation1998: 68) argues that they are the ‘congealed residue of performance and agency in object-form, through which access to other persons can be attained, and via which their agency can be communicated’. Whilst the location of agency for Gell ultimately resides in the human subject, I want to suggest that these objects carried with passengers through the railway station have the agency to transform and mediate the experience of movement in a variety of complex and often unforeseen ways. Whilst Watts (Citation2008) lucidly describes the multiple configurations and implications of a distributed personhood during the train journey itself where the body is relatively sedentary, here I suggest that various ‘mobile prosthetics’ also play an active part in creating differently-mobile passengers in the railway station.

It is perhaps surprising that these objects—bags, suitcases, holdalls and other associated mobile prosthetics—have rarely featured in the burgeoning geographical literature on processes of mobility. Yet these objects that travel with passengers are often the things are most reminiscent about the embodied experience of moving through the station. Rather than attending to their specifically material form, the descriptors ‘baggage’ and ‘luggage’ are frequently used symbolically as metaphors to describe particular sets of negative affective relations between people, objects and spaces at a variety of different scales. For example, contrasting with the description of ‘emotional baggage’ carried by individuals (Jones Citation2003), many postcolonial writers describe the symbolic associations and objects that constitutes the ‘colonial baggage’ of entire nations which need to be ‘unpacked’ (Adams Citation1999; W. Bissell Citation2007). This is not only a process of attending to negative baggage but also a process of taking responsibility, for example, where particular disciplines need to ‘wake up and own up to [their] colonial baggage’ (Van Dommelen Citation2006: 109). In each of these metaphors, luggage emerges as an encumbrance that requires attention and resolution.

When moving through the railway station, luggage as a particular body–technology assemblage often takes on similar negative connotations as an encumbrance. Indeed when looking at transport exclusion, Hine and Mitchell (Citation2001: 323) discovered that ‘there was agreement that travelling with luggage made trips exhausting and stressful’. These objects inscribe themselves on to and into the body, forcing us to consider how the burden of encumbrance is distributed through the body, materially and symbolically; since ‘human bodies are marked, maimed, constituted, conjured, extended and wounded by both the physical and auratic properties of commodities’ (Jain Citation1999: 32). These strains register in our ‘muscular consciousness’ (Bachelard Citation1986) in different ways:

Me: So do you travel with much luggage?

Leanne: Well I don't like travelling with suitcases and every time I do, it reminds me how uncomfortable train travel actually is [laughs]. It is just a real pain to be honest—and quite literally, you can just feel your whole body hurting like it's been bashed around. Why should you have to put up with that?

As this passenger describes, rather than the ‘extension of human agency through the forms of technology that supplement it’ (Seltzer Citation1992: 171), the station, through the weight of luggage, presses into and temporarily debilitates the body. This elides with Armstrong's (Citation1998) notion of a ‘negative prosthesis’ where the effect of the prosthetic object is at odds to the body. In contrast to Watts' contention that ‘packed passengers are highly mobile’ (2008: 10), moving with luggage can therefore be immobilising, painful and uncomfortable. As such, the station is not only perceived through vision, but also through the muscular tensions and strains felt through straps on shoulders or handles gripped by hands.

Yet the effects of these mobile prostheses are complex since whilst luggage might temporarily debilitate the body whilst moving through the station, it simultaneously enables passengers to transport items for use at either end of their railway journey. To an extent, this aligns with CitationGibson's notion of the ‘affordance’ where a particular object can provide ‘benefit or injury’ (1986: 140) to the body. Although heavily critiqued for underplaying social dimensions (Reed Citation1996), the notion of the affordance is useful in that it views perception as emergent through practice rather than something that is already structured prior to an event. In this case, moving with luggage could be conceptualised as a ‘deferred affordance’ in that whilst increasing the quantity of possessions carried might increase the experience of encumbrance when moving through the station, they might also allow increased facilitation in other ways at the destination. This deferred affordance might enable an increased ‘ensemble of possibilities’ at the destination, as de Certeau (2002: 98) puts it. This relationship between encumbrance and facilitation is perhaps based on what Scarry terms ‘consensual materialism’ (1994: 97). Indeed when considering the anxiety induced by parting with luggage in the airport as it disappears into the often-fallible airport baggage-handling system, the encumbrance of travelling with luggage through the railway station might be offset with the knowledge that one's belongings are safe at-hand. When thinking about airports, luggage might equally encumber in its absence. Alternatively, we might consider how the presence of luggage but the absence of its owner-body in the railway station has the capacity to encumber on a much larger scale such as through the sparking of security alerts.

Luggage as corporeal prostheses are therefore involved in a complex relationship of rapport which fluctuates between desire and antipathy; perhaps based on what CitationScarry calls ‘volitional positioning’ where ‘we continually incorporate, then repudiate, then reincorporate the artefact’ (1994: 97). Perhaps more succinctly, this aligns with CitationMichael's view that ‘the affordances of any technology are always, at least potentially, ambiguous’ (2000: 112). Nevertheless, and in spite of this ambiguity, since these mobile prosthetics temporarily extend the spatial volume of the body, they also have the capacity to transform the degree of self-consciousness experienced by passengers. As this passenger, who travels between Newcastle and London infrequently, implies, whilst he is familiar with the spatial boundaries of his body without luggage, he is not used to negotiating space with his new ‘extended’ body:

Robin: Also when I've got a big bag with me I kind of feel self-conscious where I'm going to be going—especially on the London Underground—that when you're walking about, you're going to be bumping into people and it's just very awkward to get it about. So I prefer to travel with as few pieces of baggage as possible.

Here, he describes a heightened sense of self-consciousness where his position in relation to other bodies is evaluated to a greater extent. This is a reflexive awareness of being differently-mobile, an effect that can work in a number of different ways. It might prompt the realisation that their particular mobile body is different. Alternatively, it might heighten a sense of empathy for others who are more permanently encumbered, as described by this passenger:

Jill: It always makes me think, well … that train travel must be so much more difficult for people who aren't very mobile. Then I try and stop moaning on! You know it really makes you realise how pleasant trains are when you don't have to take big suitcases.

This complex relationship between encumbrance and facilitation is explicitly temporal. The object ‘assemblage’ created by these prosthetic objects is transformed by the location at a particular time. Thinking around science, technology and society studies (STS) and drawing on actor-network theory, we can conceptualise the prosthetic object as ‘a set of relations that gradually shifts and adapts itself rather than one that holds itself rigid’ (Law and Singleton Citation2005: 339). Important here is an appreciation of the mutability and fluidity of these differently-mobile passengers: differently-mobile not only in the sense of their heterogenous relations between each other, but also their differential mobility through time. Despite an appearance of rigidity, where these mobile objects are designed to withstand the pressures inflicted by the journey, the body–object as a mobile prosthetic is a ‘mutable mobile’ (De Laet and Mol Citation2000) in that over time its physical shape changes. At home, bags get packed, things get added and luggage expands to fill space. Here, luggage might operate as a ‘charged container’ in that it holds a set of belongings that prepares for and materially gestures towards a set of places and events that will be experienced, to some degree of predictability, in the future. Yet during its journey through the station, the shape of the luggage transforms. Here, rather than concerns over capacity and how many possessions will fit, the wheel–surface interface together with the handle become the dominant concerns as luggage becomes a wheeled object. Alternatively it might become a leaning post; or a convenient at-hand seat as described by this passenger who travels regularly with his bicycle between Cambridge and London King's Cross:

Me: Have there been times when you've used waiting rooms at Cambridge or King's Cross?

Aaron: Very occasionally. Having the bike makes it slightly more complicated erm, you know if you could just lean the bike against a wall and keep an eye on it I suppose there might be a reason. I've used the shelters on platform 1 a bit. But mainly I just lean against my bike and wait for the train.

Other mobile prosthetics might act in a rather different way. Whilst a bicycle acts as a mode of transportation on the way to the station where the body experiences sensations of uplift and freedom (see Spinney Citation2006, for example), through the station, the body–object assemblage changes shape and movement becomes more uncomfortable. Instead of smooth, onward motion, the rhythm of the body and bicycle becomes somewhat clumsier, uncertain and restrictive:

Me: Ok, and if the train's not there, would you kind of wait?

Terry: If the platform's been announced then I'd go to the platform. Cos I always make a point of getting to the London end of the train, especially since I've got a bike, it's particularly more comfortable to do it that way. Even if you don't have a bike—but with a bike, it becomes even more uncomfortable [emphasised]. You don't want to be pushing it through crowds.

For this passenger who travels regularly between Cambridge and London for work, a bicycle, far from providing uplift or freedom in the station, is a source of discomfort and restraint. Indeed we could think about a whole series of other mutable mobiles that change their shape as they move through the station: purchasing a hot drink at a retail outlet then standing or sitting still to drink might constitute a pleasurable experience. But when movement is added into the equation, and particularly if other luggage is being carried, the hot drink becomes an unpredictable mobile hazard, with the potential of boiling liquid splashing on to the skin. This relationship between mobility and stasis therefore adds an additional layer of complexity when thinking through how mobile prosthetics both encumber and facilitate passengers' movement through the railway station.

Just as the effects of these prosthetic objects change depending on their location, moving with objects enacts a parallel transformation of the spatiality of the station itself. Certain body–object configurations restrict access to particular areas of the station. Whilst there might be spaces that have to be traversed in order to travel such as using the ticket office to purchase or collect travel documents, passengers encumbered by heavy or bulky objects might be less willing to attempt to traverse other spaces which are not essential to undertaking the journey. Specifically, such spaces might include retail outlets which are often crowded and have small aisles, creating additional discomfort for these passengers. This echoes Imrie's (Citation2003: 47) contention that planners and architects ‘design to specific technical standards and dimensions which revolve around the conception of the “normal’ body” which does not take these prostheses into account sufficiently'. As this passenger, who occasionally travels for business between Newcastle and London, notes, having luggage can restrict particular movements:

Maxine: I decided that my suitcase, albeit on wheels, made me decide not to do that so I did in fact go and get the train straight away … it would be a lot better if you hadn't got the luggage! You know carrying this wheelie suitcase around there, I did it—but no, it wasn't easy. It doesn't invite you to go and do other things when you've got luggage.

Yet this exclusion also intervenes in wider issues about the affectivity of the railway station, or the types of impersonal ‘force field’ (Dewsbury Citation2009) sensed by passengers, that particular spaces of the station are intended to generate. Similar to the shopping mall where ‘designers seek to environmentally condition emotional and behavioural responses from those whom they see as malleable customers’ (Goss Citation1993: 30), commercial outlets in larger stations are designed to engineer particular feelings in passengers to encourage them to shop (see Adey Citation2008 for a similar discussion on airports). Important here are the sensory, ambient and suggestive dimensions of the built environment where the affectual power of architecture, lighting and surfaces can serve to evoke particular feelings; in this case, conducive to consumerism. Yet the possession of particular prostheses seems able to obstruct these possibilities by diluting or even suppressing the affective cues. The urge to be drawn in to such places is quiesced by the anticipation that, contrary to the intentions of the designers, the experience might actually be rather uncomfortable.

Nevertheless, in spite of these exclusions, there are a number of ways in which these differently-mobile prosthetic bodies have been accounted for in the commercial offerings of newer and redeveloped stations. Mirroring the new-wave of in-town shopping centres in the UK (Lowe Citation2005); remodelled ‘multidisciplinary’ stations (Ross Citation2000: 70) owe much of their ideological heritage to shopping mall design. Examples in Britain, such as the newly revamped St Pancras International in London and Manchester Piccadilly, combine the usual functions associated with travel preparation of ticketing and travel information with high-quality retail outlets (Modern Railways Citation2007: 60). However, in contrast to Goss's contention that shopping malls constitute a ‘total retail built environment and a total cultural experience’ designed to ‘keep them on the premises for as long as possible’ (1993: 21–22), the retail provision at these redeveloped stations is more sympathetic to the needs of differently-mobile passengers. Planners are ‘extremely sensitive to the needs of the shopper’ (Goss Citation1993: 26), recognising that whilst some passengers have time and physical freedom to shop, other potentially cash-rich but ‘time-poor’ (Graham Citation2001: 407) or encumbered passengers will not appreciate being caught up and encumbered by a disorientating retail vortex. As such, whilst some retail areas of stations certainly mirror the design of more traditional shopping malls, many retail outlets, particularly those serving food, drink and reading materials, are designed with these encumbered passengers in mind where emphasis is on speed and convenience rather than a lengthy immersive experience. In contrast to other transport terminals such as airports, where retailers can exploit passengers, in the absence of their luggage, and who are generally held for significant durations (Adey Citation2008; Rowley and Slack Citation1999), many retail outlets in larger, modern railway stations such as London Liverpool Street are characterised by retail ‘façades’ where time-poor or encumbered passengers can quickly purchase items from windows whilst remaining on the concourse rather than entering shops. Therefore, where the traditional mall is ‘designed as a noncommunicative space [where] the goal is to trap the consumer in a world of consumption’ (Goss Citation1993: 32), the retail function of stations has to juxtapose the multiple, and at times conflicting, ideologies of neoliberal consumer seduction with the regulation and synchronisation of mobility through the pressing itinerancy of timetables, clocks and announcements. Echoing CitationSimmel's remarks on the complexity of urban existence, this is a space where ‘punctuality, calculability and exactness’ of mobile systems ‘are forced upon life’ (1950: 413) and arguably forced upon consumption.

In contrast to the pull of consumption, the affective pull of other spaces in the station might be rather more powerful when travelling with bulky objects. As the passenger below, who travels regularly between Cambridge and Grantham, points out, spaces that invite passengers to be momentarily sedentary such as benches and waiting rooms might offer a momentary reprieve from the strains generated by moving with these prostheses:

Pam: The waiting room at Peterborough? God it's dire, isn't it!

Me: Yeah, I think it's getting a revamp soon though—those striplights aren't exactly beautiful, I agree! I take it you don't use it then?

Pam: Actually I will, sometimes, use it for a bit cos it's warmish—oh and yes, a good place to dump stuff—me bags and the like. If I'm travelling with Fred, I'll leave him with the stuff and get us a couple of coffees.

In contrast to the contention that waiting is an undesirable temporal hiatus (D. Bissell Citation2007), durations of immobility permit passenger and object to temporarily detach, permitting often much-needed muscular relaxation. Indeed, as Pam suggests, these waiting areas are often rather banal, aesthetically uninspiring, and tucked away from the main circulation areas. They are perhaps exemplary of a concessionary ‘afterthought’. Reminiscent of Goss, and replacing ‘consumption’ with ‘mobility’, ‘public services not consistent with the context of [consumption] are omitted or only reluctantly provided, often inadequate to the actual needs and relegated to the periphery’ (1993: 26). Yet these spaces of immobility and stilling can act as a haven to the encumbered body. Relaxation is therefore not necessarily evoked by particular ‘restful’ atmospheres fostered by aesthetically-pleasant objects, surfaces or lighting (see Kraftl and Adey Citation2008); rather it is the invitation to momentarily relinquish these prostheses. This detachment is not the potentially anxiety-inducing detachment of passenger and luggage experienced at airports, rather a soothing detachment where objects are still at-hand.

Adding a further layer of complexity, we could consider how the experience of encumbered passengers could be differentiated economically on the basis of their class of travel. Similar to the airport where passenger flows are spatially segregated by ‘class’ with high-paying executive and club-class passengers being channelled through different parts of the airport to economy passengers (Beaverstock, Hubbard and Rennie Short Citation2004), many larger stations have first-class lounges, waiting rooms and meeting rooms. These elite spaces are restricted to passengers holding first-class tickets and offer refreshments, soft comfortable seating and an ‘oasis of calm’; an atmosphere of sanctuary reminiscent of an airport prayer room (Kraftl and Adey Citation2008). For encumbered passengers who hold first-class tickets, these spaces are designed specifically to facilitate relaxation.

To briefly summarise, passengers moving through the railway station are therefore differently-mobile, in part, according to the objects that they are moving with. However, the relationship between these differently-mobile prosthetic bodies and the built environment is complex and requires us to attend to the ways that these prosthetics both encumber and facilitate a variety of practices when moving through the railway station. This complexity emerges from the recognition that these mobile prosthetics are temporally and spatially fluid, or mutable mobiles, in that they transform to act in different ways in different time–spaces. Furthermore, the spaces of the station themselves can be conceptualised through metaphors of fluidity in that they accommodate and preclude passengers through their particular body–object configurations. This fluidity is particularly significant since it can potentially serve to disrupt some of the aesthetic affective cues that are hardwired into the built form of the station, particularly where consumerism is concerned. The second part of this paper takes this relationship between the passenger and built form further to consider how exactly differently-mobile prosthetic passengers move through the railway station.

Prosthetic knowledges

In order to understand how these complex topographies of movement are actually played out, it is necessary to think through the extent to which the built form of the station is designed to manage movement. Through modelling and simulation, architects and designers are aware that different passengers use areas of the station in different ways. Indeed, certain spaces are designed to be traversed in different ways, to facilitate or restrict passenger flows (see Markus Citation1993). Techniques for modelling movement such as ‘space-syntax’ (Hillier and Hanson Citation1984) are used by designers to predict differential passenger movements on the basis of choices. This topological perspective is premised on identifying and designing for the needs of different passengers according to a variety of factors including whether they are joining or alighting a train together with how much time they have at the station. Importantly, designing for heterogeneity involves the spatial separation of different passenger groups for quick and efficient operation (Ross Citation2000) to minimise passenger confusion (Modak and Patkar Citation1984). As such, certain spaces of the railway station are designed to facilitate the quick and efficient movement of passengers such as the uncluttered central circulation areas which facilitate the movement of passengers from the station entrance to the platforms.

Figure is a time–space diagram of Newcastle Central station created from the vantage point [X] to the right of the diagram. It follows the trajectories of passengers on the main concourse over a half-hour period during the late morning and illustrates this spatial heterogeneity. One train arrived from platform 2 [A] during this time, and the straight linear flows can be followed to the station exit [B] and entrance to the Metro [C]. Similarly, pulses of passengers emerged from the Metro entrance and station entrance, heading for the platforms or the ticket windows in the booking office [D]. More complex flows can be identified on the concourse [E] adjacent to the departure boards where some passengers stall and others wait or meander, creating an eddy and pool effect. Other station users, including an opportunist thief [F], overlay an additional layer of complexity.Footnote1 Far from reducing the diversity of passengers to a homogenous mobile mass, increasingly complex simulations and models of passenger flows that take into account compound interacting variables—including encumbrance (Cunningham and Cullen Citation1993)—assist in drawing out this heterogeneity. This might be heterogeneity from the perspective of walking speed and how variation in walking speeds, in part mediated by luggage, affects passengers' route choices around a station (Lee and Lam Citation2006). Alternatively, heterogeneity of movements might emerge from differential attractiveness of ramps, stairs and escalators (Daamen, Bovy and Hoogendoorn Citation2005) depending on the level of encumbrance experienced. Passengers' route choice through a station is therefore complex and this complexity is significantly influenced by the extent to which movement is encumbered by mobile prostheses.

Figure 1 Time–space diagram of Newcastle Central station, 31 May 2005, 11:15–11:45.

Figure 1 Time–space diagram of Newcastle Central station, 31 May 2005, 11:15–11:45.

The organisation of these movements is further assisted by a series of affective and disciplinary techniques. Whilst closed circuit television cameras together with the presence of station officials is designed to police movement to ensure that flows of movement are maintained (Koskela Citation2000; Müller and Boos Citation2004), semiotic devices such as signage are used to guide passengers to their required destination. Complementing the use of standardised fonts and pictograms, Figure demonstrates how arrows serve to propel passengers forward, promoting an instinctiveness of forward motion (Fuller Citation2002).

Figure 2 Direction sign above main concourse at Newcastle Central, 8 June 2005, 16:13. Photograph by the author.

Figure 2 Direction sign above main concourse at Newcastle Central, 8 June 2005, 16:13. Photograph by the author.

These movements are also assisted by pre-defined channels and routes which are demarcated by railings and dividers, together with different floor surfaces. Affectual cues such as floor texture, light and feel are designed into spaces to encourage particular movements. Whilst Figure highlights how the use of a bounded passageway at Newcastle Central channels pedestrian movement in a particular direction, Figure illustrates how more expansive smooth, white marble floors at Birmingham New Street can also propel passengers forward.

Figure 3 Channelling movement at Newcastle Central, 9 October 2005, 13:59–13:40. Photographs by the author.

Figure 3 Channelling movement at Newcastle Central, 9 October 2005, 13:59–13:40. Photographs by the author.

Figure 4 Marble surfaces encouraging movement at Birmingham New Street, 7 January 2006, 15:16–15:17. Photographs by the author.

Figure 4 Marble surfaces encouraging movement at Birmingham New Street, 7 January 2006, 15:16–15:17. Photographs by the author.

As Pallasmaa (Citation1996) notes, architects are increasingly interested not only in the ways that the built form is experienced haptically, but also how perceptual signals can be built into buildings to influence movement.

Yet in spite of these affective and disciplinary architectural devices that are designed to influence the speed and direction of passenger movement through the railway station, for most, the responsibility to actually move, getting from the station entrance to the train is devolved to passengers themselves. Indeed these architectural cues perhaps work more effectively with passengers who are physically unencumbered by objects. For Freund (Citation2001: 697), this prioritisation of unencumbered mobility is symptomatic of modern urban design more generally where ‘poor pedestrian signals, short traffic lights, the designs of transport platforms [more generally] materialise an organisation of space-time that favours the “quickly” and the “spry”, and disables those who are not’. How differently-mobile, encumbered passengers should move through the railway station with their mobile prosthetics is rather less prescriptive. This prompts some important considerations about how encumbered passengers practically get by and ‘cope’ with moving through the railway station. With this in mind, this section investigates some of the various practical knowledges that are explored, experimented with, developed and refined by passengers in order to move through the station.

Here I want to draw on Ingold's notion of the ‘taskscape’ which emphasises the importance of understanding places as produced through embodied practices. For Ingold (2000: 198), ‘the landscape as a whole must be understood as the taskscape in its embodied form: a pattern of activities “collapsed” into an array of features’. As such, we could consider how the landscape of the railway station—the intimate weaving together of bodies, steps, ramps, luggage and bicycles described earlier—takes on its significance only through the physical bodily effort that must be undertaken to achieve movement. Central here is the idea that encumbered passengers develop practical ‘tactics’ for moving through these spaces. Importantly, this is not a process that involves significant calculation and judgement prior to arriving at the railway station. Rather, these tactics are the ‘arts of making do’ (Crang Citation2000: 150). They are adaptive processes which are generated through the process of movement-making itself. As de Certeau (Citation1984: 37) states, tactics are a ‘mobility that must accept the chance offerings of the moment, and seize on the wing the possibilities that offer themselves at any given moment’. Tactics or ‘practical knowledges’ are developed through active, exploratory encounters rather than planned in advance.

One important tactic might be the adjustment of the body–object comportment: the practical manner in which objects are carried. In this example, the passenger wraps luggage around her body. In doing so, she describes how pressure is distributed away from her arms and hands:

Francesca: And my briefcase has a long strap which I put around me, so I'm not carrying it. And I do the same with my handbag. I have to do it now, cos I can't carry it, you know, I can't carry carrier bags … shopping with this hand.

Me: So everything's adapted to that?

Francesca: Yes, cos even when it's over my shoulder, it slides down and you end up having to support it. So you've got to put it across your shoulder properly.

This is not the comportment that Taylor (Citation1999) and Young (Citation1980) associate with identity formation and how particular ‘valued’ behaviours are presented for others to read. Indeed moving with a range of prosthetics can at times be a clumsy and humiliating experience, as described by the passenger below. Rather, these adjustments might occur in response to bodily pressures, perhaps a pain or muscular strain in the shoulder or arm. Equally, adjustments might be a practical response to changes in level such as steps where particular body–object configurations that work well on flat surfaces might be more difficult, as illustrated by this passenger, who carries most of his belongings back in a large suitcase when he returns home from university:

Omar: Well, if you're asking about my case when I'm going back home—it's ridiculously [emphasised] heavy. I would just be pulling it with my right hand, yeah, when I'm walking across the open bits. Then when you get to the steps to go across to the middle platform, depending if it's very heavy, I might have to give in erm … face it and drag it up the steps with both hands—looking like a bit of a tit, I guess.

Therefore, rather than being a primarily visual activity which relies on the sustained scanning of the field of vision, as Goffman (Citation1971) would have it, how encumbered passengers traverse the railway station becomes a task that relies more heavily on a corporeal awareness of anticipating, evaluating, and responding to emergent corporeal pains and stresses: Bachelard's (Citation1986: 11) ‘muscular consciousness’. Whilst signage and architectural affective cues can help to direct passengers through the station, the actual task of moving with a variety of mobile prosthetics relies on an embodied corporeal awareness. In Ingold's (Citation2004: 332) words, this is the ‘“tuning” of movement in response to the ever-changing conditions of an unfolding task’. Indeed Ingold is quick to point out that this is not an intelligence located exclusively in the head, rather it is ‘distributed throughout the entire field of relations comprised by the presence of the human being in the inhabited world’ (2004: 332). These mobile tactics and adaptations emerge through the muscular signals of heavy lungs, tense thighs, sore feet and aching hands.

However, in contrast to de Certeau's definition of ‘tactics’ which are subversive, in that they ‘do not obey the law of the place’ (1984: 29), in the station the ‘law of the place’ might be rather less defined, as this passenger who only occasionally travels with his bicycle exemplifies:

Sean: Then yeah, try and manoeuvre the bike through the crowd of waiting people and through the station. Then wondering whether you can cycle through a station. You know, what are the rules, what are the rules?! Do I cycle? Do I just walk with it? Am I going to be stopped? So then I thought, I'll just cycle—I cycled down the platform and out of the station! Are you allowed to?

In this situation, the rules and regulations pertaining to conduct in the station with mobile prostheses are ambiguous. Here, it was easier for Sean to cycle through the station, despite being aware that this might not be allowed. Tactics for moving with bicycles therefore emerge ‘on-the-go’, utilising this uncertainty to proceed in the most practical way. Yet a tension emerges between the choice of tactic for moving with objects and the surveillance regimes that assist in securing the station. Similar to the shopping mall, railway stations in the UK (owned by Network Rail, a company limited by guarantee), are a ‘strategic space, owned and controlled by an institutional power, which, by [their] very nature, depends upon the definition, appropriation and control of territory’ (Goss Citation1993: 35). Whilst surveillance at most stations relies on human-operation, researchers are currently exploring the implications of new, automated surveillance regimes which rely on visible, traceable profiles that can be automatically monitored. This automatic panopticism, part of what Thrift and French (Citation2002) call the ‘automatic production of space’, will be premised on visual ‘identification, classification and assessment’ (Gandy Citation1996: 135) of passengers. These systems are based on algorithmic digital recognition where passengers' faces become barcodes to be read (Agre Citation2001), and non-conformist behaviour can be automatically detected (Graham 2005). When the implementation of such systems becomes more widespread, the implication here is that whilst some tactics for moving through the station with luggage might be read as conformist, this tactic of riding a bicycle through the station might be automatically detected as an unexpected ‘behavioural clue’ (Norris and Armstrong Citation1999: 220), triggering an alert which requires an operator's intervention. As Thrift and French remind us ‘power is built into software from its inception’ (2002: 325). The implication here is that there are limits to the range of tactics that can be utilised before movement becomes non-conformist.

Central to these tactics is therefore a sense of impromptu ongoing improvisation within a range that is deemed acceptable by management and surveillance regimes. Yet through repeated journeying, these tactics can develop a degree of consistency. Many passengers travelling with mobile objects are not one-off travellers and, over time, might develop strategies and techniques for dealing with transporting mobile objects. Rather than a spontaneous reaction, these strategies become increasingly calculated sets of movements (de Certeau Citation1984). As such, following CitationKatz, ‘many people develop what they regard as particularly shrewd ways of moving around society’ (2000: 36, emphasis added). Similar to Mauss's (Citation1973) concept of ‘body techniques’, which emphasises how gestures and behaviours develop according to cultural and historic specificities, there is no ‘natural’, or singular way of moving with these mobile prosthetics. Strategies and techniques are therefore a ‘tacit, subjective, context-dependent, practical ‘knowledge-how’’ (Ingold Citation2000: 316). Emphasis here is on repetition whereby techniques for moving through the station with objects ultimately, over time, becomes easier; perhaps moving, as Ingold suggests, ‘from clumsiness to dexterity’ (2000: 357). In this way, the development of techniques through the repetition and refinement of particular tactics might gradually curtail the degree of encumbrance experienced by the body. Mirroring CitationButler's notion of ‘embodied rituals of everydayness’ (1999: 113–114), these habitual techniques are not guided by reflexive thought. Indeed, techniques and skills are typically ‘acquired through observation and imitation rather than formal verbal instruction’ (Ingold Citation2000: 316) and therefore cannot be easily translated into textual form. Through repetition, passengers develop particular body-knowledges by learning about their individual bodily capabilities. These might be temporally specific knowledges about how long particular objects can be carried or dragged before they become uncomfortable; or comportment-based knowledges around how these objects can be carried through particular hurdles such as automatic barriers. Indeed this involves the generation and development of localised, context-specific knowledges about the hurdles involved in travelling through particular stations. This passenger, who uses a wheelchair, describes the context-specific knowledges that she has developed for moving through Newcastle station:

Carol: I like to use the second entrance to the ticket place cos there's not a bump you have to go up … if the train's leaving from platform 3 or 4 I use the lift to get there cos I can't get myself over the bridge … I can manage some small slope but bigger ones kill me. It's quite nice though cos you're usually on your own—you know, you don't have people pushing and shoving at you.

Her movement knowledges therefore revolve around a heightened attunement to the surficial physicality of space, particularly the different feasibility of gradients and terrains of the station that other users would perhaps not consider (see also Beale et al. Citation2006). As such, differently-mobile passengers become more experienced at moving with mobile objects such that movement becomes a skill; a set of learnt capabilities where knowledges of how to traverse particular stations can be transferred to move effectively through other, similar stations.

Even so, the relationship between the development of techniques and parallel easing of movement is rather more complex. Whilst facilitating movement with objects, the frequent repetition of techniques can also induce more detrimental effects on the body itself that are rather more stubborn to shake off. For example, this passenger who travels regularly between Newcastle and London on business discusses how repeatedly carrying many objects has taken a toll on her body:

Francesca: And I've got myself one of these RSIs [repetitive strain injuries] with carrying a briefcase, a laptop and, you know, a small suitcase. You still have to carry them on to the train, put them into the compartment, carry them off again. Or sometimes you can drag it, but it's up and down steps and it takes its toll.

As Ingold remarks, ‘the recurrent stresses and strains of everyday life do not just affect the relative development of different muscles; they also leave their mark on the skeleton itself’ (2000: 376). As such, the repeated transportation of particularly heavy objects and the detrimental effect that this can have on the body, such as the RSI described by Francesca, potentially transposes this discomfort into a multitude of other time–spaces aside from the railway journey where the affected muscles and limbs are put under similar strains. Furthermore, these discomforts experienced away from the railway station might exceed the physical. Memories of transporting bulky or heavy objects might have the capacity to traumatise passengers such that railway travel, more broadly, might be associated with the sensation of discomfort. Far from benign, these mobile prosthetics can therefore be hugely powerful in that they have the potential to impress themselves on to other areas of life.

Conclusion

Whilst this research inevitably has contextual limitations, focusing principally on the experience of passengers at large stations in Britain, it brings to the fore the notion that much travel actually takes place accompanied by a collection of objects. Indeed it could be argued that moving through the railway station with luggage is consequently normalised. The implication here is that moving through the station in the absence of prosthetics might actually raise suspicion in those monitoring these spaces since they deviate from this norm (Norris and Armstrong Citation1999). Yet travelling with a variety of objects in different configurations brings about powerful effects that can significantly alter the experience of being mobile. These effects can extend beyond the duration of travel: objects inscribing themselves into the body both physically, through strained muscles, and affectively, through tensions and anxieties. However, when traversing the station itself as a body–object assemblage, these mobile objects possess a significant degree of agency over movement. As such, the station is perceived, not just through visual capabilities, but through the straps, handles, handlebars and wheels of these mobile prosthetics which organise and condition the experience of movement in heterogenous ways. Influenced by a multitude of factors including the physical attributes of the object—how it should be carried, whether it has wheels, the physical health and age of the passenger, and the spatial layout and configuration of the station—this paper has illustrated the fluidities to which these objects give rise. First, the relative accessibility of spaces within the station change depending on the shape of the body–object assemblage. This is particularly significant for the often-enclosed and confined commercial spaces which are often not conducive to entering with large objects. Whilst this paper has described some of the ways that retailers have remedied these problems, there are still many parts of the station that are ‘ablest’ in their design. This might include the design of automatic ticket barriers which are often too narrow to move through with many mobile prostheses. Furthermore, the duration that the barriers open for is often premised upon the movement of an ‘ideal’ single and bounded body in the absence of any other items. Second, the objects themselves are fluid in that their capacities for encumbrance and facilitation can shift, facilitating the movement of possessions but encumbering movement. Between the sensate fluidities of relaxation and discomfort that are felt through the body, an additional layer of complexity is generated by the affective fluidities and the feelings that emerge through these objects which might fluctuate between attachment and repulsion.

These fluidities generate important questions about the perceptual capacities of the encumbered differently-mobile passenger. Important here is the relationship between the affectual capacities of the built form to influence and condition movement; and the affectual capacities of different prosthetic objects which might potentially disrupt and reconfigure these intended influences. When transporting heavy objects, the affective cues that are designed into the specific parts of the station to make passengers feel in particular ways might be quiesced such that the affective pull of other spaces is enhanced: benches and seats over retail outlets, for example. Indeed these physical constraints might themselves generate a series of affective responses, similar to those explored in the disability literature that revolve around frustration (see Golledge Citation1993; Imrie 2000); a frustration that might, in turn, engender resentment.

Yet this paper also illuminates how encumbrance might, to an extent, be managed or even alleviated by the development of knowledges for moving with prosthetic objects. These spaces are negotiated through practical tactics that can be developed, through repeated journeys, to form strategies for moving with mobile prosthetics. This might involve developing knowledges about the efficacy of different physical comportments through changing the shape of the body–object assemblage; or knowledges about the ease of traversing different parts of the station. For passengers who travel frequently, part of this strategy might be about rationalising the size or number of objects that are enlisted to travel with. Indeed issues of object portability and ergonomic design are a particularly acute issue for commuters and those whose work requires significant travel; generating lucrative opportunities for product designers. Conversely, inexperienced travellers who have not had the chance to develop such strategies or might attempt to travel with more objects on the basis of inadequate calculation and anticipation of how these objects will impact on the journey, might experience relatively greater degrees of encumbrance. This raises further questions about the transferability of these tactics and the extent to which these strategies are context-dependent, or whether such tactics for moving with mobile prosthetics can be transferred to other spaces of the urban environment.

Indeed when compared to other spaces in the urban environment (see Beale et al. Citation2006), railway stations might actually be better equipped to support differently-mobile passengers' movement through space. Larger railway stations are compliant with the requirements of the 1995 Disability Discrimination Act, providing step-free access for mobility-impaired passengers from station to platforms. Indeed, more recently, many stations have benefited from structural enhancements prompted by the Department for Transport (Citation2006) ‘Access for All’ strategy which recognised the importance of providing transportation for the diversity of differently-mobile bodies. Major stations have benefited from the installation of lifts, automatic doors, and lowered ticket office sales points. Furthermore, the Assisted Passengers Reservation Service ensures that staff are available to assist differently-mobile passengers negotiate the station. Whilst these infrastructural modifications have responded to legislation aimed at improving the access of mobility-impaired passengers, particularly those travelling with wheelchairs, it has the further benefit of improving the mobility of passengers who are more temporarily encumbered by other mobile objects.

Acknowledgements

Many thanks to Mike Crang, Paul Harrison, Eric Laurier and Steve Graham. Very many thanks to Lily Kong and the three anonymous referees for their extremely useful, supportive and incisive comments on an earlier version of this paper. The PhD thesis on which this paper is based was supported by the Economic and Social Research Council (Award No. PTA-030-2003-00391).

Notes

1 Further still, this complexity hints at but does not reveal the multitude of kinetic rhythms throughout these spaces not only of railway passengers but those caught up in these movements: the undaunted commuter, the man rocking his child to sleep, the gentleman struggling with his shopping bags, the exacting wanderings of the opportunist thief, the synchronised militarism of the platform staff, and so on.

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