Coproduction and satisfaction with online schooling during the COVID-19 pandemic: evidence from European countries

Abstract

This paper investigates the effect of parents’ coproduction in online schooling on satisfaction with educational services during the COVID-19 pandemic. Using European cross country microdata from the 2020 Eurofound survey, we reveal that parents’ involvement in home schooling is strongly correlated with their satisfaction with educational services. Our results contribute to the on-going debate regarding the importance of citizens’ involvement in service delivery during the pandemic, and, in particular, on the related effects in terms of subjective satisfaction.

KEYWORDS:

• Coproduction
• online schooling
• client satisfaction
• public service
• European countries

Disclosure statement

No potential conflict of interest was reported by the author(s).

Notes

1. https://aisel.aisnet.org/treos_amcis2020/93

Additional information

Notes on contributors

Lorenzo Cicatiello

Lorenzo Cicatiello is lecturer at the Department of Mathematics, Computer Science and Economics, University of Basilicata. He has published papers on causes and effects of government transparency and citizens’ socio-political attitudes.

Elina De Simone

Elina De Simone is associate professor at the Department of Economics of the Roma Tre University. She was formerly assistant professor at the University of Naples Parthenope. Her research interests concern transparency and open government, budgetary institutions and citizens’ attitudes towards government.

Marcella D’Uva

Marcella D’Uva is associate professor at the Department of Business and Economics of the University of Naples Parthenope. Her research papers focus on spatial econometrics, regional economics and effects and determinants of public spending.

Giuseppe Lucio Gaeta

Giuseppe Lucio Gaeta is assistant professor at the Department of Human and Social Sciences at the University of Naples L’Orientale. His research focuses on public policies evaluation and impact, with special interest to educational and cultural policies.

Mauro Pinto

Mauro Pinto is research assistant at the Department of Political Sciences ‘Jean Monnet’, University of Campania Luigi Vanvitelli. He is particularly interested in social policy issues, with special interest in labour market and educational policies.