Responsibilization and value conflicts in healthcare co-creation: a public service logic perspective

ABSTRACT

Theoretically based on public service logic, this study investigates value co-creation processes at the micro level. It explores the connections between responsibilization, value co-destruction, and value conflicts within a public healthcare context. Focusing on the roles of family carers it reports on a qualitative interview study in Norwegian municipal healthcare services. This study contributes to the service literature by demonstrating how responsibilization can lead to value co-destruction, resulting in conflicts of individual value.

KEYWORDS:

• Public service logic
• responsibilization
• value conflicts
• value co- destruction
• value co- creation

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Jim Broch Skarli

Jim Broch Skarli is a PhD- candidate in innovation in public sector services at Inland Norway University of Applied Sciences. His research interests include public health and public administration, mainly focusing on value co- creation in healthcare services.