How does citizen-centric co-production lead to value co-creation? A perspective of interactive governance

ABSTRACT

This study contributes to co-production research by enhancing the less-focused citizen-centric perspective, traditionally overshadowed by a government-centric view that prioritizes tangible outcomes, while the mechanisms that lead to intangible results like value co-creation are less focused. Through a detailed analysis of Shanghai’s community service regeneration projects, this study elucidates the structured sequential mechanisms of citizen-centric co-production, stemming from the institutional and relational incentives that drive co-production to value co-creation. This research enriches the theoretical discourse on co-production and offers practical insights for citizen-centric public service delivery, highlighting the importance of the interplay of institutional and relational dynamics in value co-creation.

KEYWORDS:

• Co-production
• value co-creation
• interaction
• urban community regeneration

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

The research presented here was supported by Major Program of Philosophy and Social Science of Chinese Ministry of Education (21JZD034), National Philosophy and Social Science Foundation of China (23FGLB015), and the Fundamental Research Funds for the Central Universities of China (DUT22RW309). We are thankful for their support.