Task characteristics and knowledge management performance: model development and scale construction

ABSTRACT

Knowledge management (KM) plays a critical role in management academia, yet relatively few articles endeavour to study the outcome of KM – knowledge management performance indicators (KMPI). After a thorough review, this study concludes five shortcomings from the prior literature. To overcome such shortcomings, this study employs the focus/breadth/content-process dimensions originating from Contingency Perspective to conduct an exploratory case study, develop a KMPI model, accordingly conduct an empirical survey, and employ statistical techniques to examine model reliability and validity. This study constructs the KMPI model with eight constructs: knowledge profundity, replication, dissemination, extension, diversity, expansion, convergence, and creation. The empirical evidence of the 30-item scale indicates that the scale presents good reliability, construct validity, and high criterion validity. The model and the scale provide new insights to the practical and academic efforts in KM performance issues.

KEYWORDS:

• Knowledge management
• task characteristics
• task focus/breadth/content-process

Disclosure statement

No potential conflict of interest was reported by the authors.