A sustainable enterprise content management technologies use framework supporting agile business processes

ABSTRACT

Organisations invest in a considerable number of resources towards implementing Enterprise Content Management Systems (ECMS), expecting productive outcomes from the ECMS utilisation. A well-designed ECMS is impressive and deserves admiration, but to the organisations the ECMS limited value is often a major highlight. This motivates this study to understand how sustainable investment in Enterprise Content Management (ECM) technologies could support organisational Agile Business Processes (ABP). In studying how different organisation types utilise ECMS, the research employs a cross-sectional multiple-case studies approach with participation of seven large-scaled organisations. An investigation and an exploration into how these organisations interacted with ECMS are pivotal to the research. Based on the qualitative data analysis, this study proposes a sustainable ECMS-use framework that explains how ABP could benefit from it. Essentially, the framework enlightens researchers and practitioners to leverage ECM technologies for different work practices supporting ABP and organisational structures.

KEYWORDS:

• Agile business processes
• Enterprise Content Management (ECM)
• Enterprise Content Management Systems (ECMS)
• sustainable
• technology

Acknowledgments

We would like to show our gratitude to the Universiti Teknologi PETRONAS Malaysia for providing insights and expertise during the whole course of this research.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This work was supported by the Prime Minister of Malaysia Melbourne Scholarship awarded by the Prime Minister Office of Malaysia [312188 957 (2008–2013)].