The augmentation of Knowledge Management through Industry 4.0: case of Aviation sector of emerging economy

ABSTRACT

This research examines critical elements of knowledge management and industry 4.0 that assist human resources in the air transport industry. In addition, we look at the essential components that connect the divide between Industry 4.0 and knowledge management. This paper uses the Grey- DEMATEL technique to comprehend the cause-and-effect factors and their interrelationships. A seven-scale ranking, and sensitivity analysis was further applied for better results. It was observed from the findings that information sharing (F15) was the most significant factor for the aviation sector as the causal factor was ranked as the top criterion. Joint knowledge creation (F15) was ranked as the second topmost criteria as effect factor. E-learning (F9) is the third-ranking effect factor. This paper showed that information sharing assists in management performance and efficiency performance in the aviation sector.

KEYWORDS:

• Industry 4.0
• knowledge management
• sensitivity analysis
• Grey-DEMATEL
• aviation industry

Disclosure statement

No potential conflict of interest was reported by the author(s).

Availability of data and materials

The data was taken in form of filled questionnaires and can be submitted on request.

Supplementary material

Supplemental data for this article can be accessed online at https://doi.org/10.1080/14778238.2022.2113345

Additional information

Funding

This research is supported by the National Natural Science Foundation of China (Grant no. 72172129), National Social Science Fund of China (Grant no. 20BSH103) and Humanities and social sciences research planning fund of the Ministry of Education (21YJA63003, 20YJC860006).