The liaison between performance, strategic knowledge management, and lean six sigma. Insights from healthcare organizations

ABSTRACT

Knowledge Management is a cornerstone to assisting health organisations in staying competitive and providing high-quality services in today’s constantly evolving scenario. Lean and Six Sigma (LSS) approaches help organisations improve their Quality Performance (QP) by employing more efficient, streamlined, and accurate patient-centric processes. Nonetheless, if these methods are implemented to address a single issue rather than as part of an organisational strategy, they are likely to be ineffective and wasteful. As a result of its focus on human resources, Strategic Knowledge Management (SKM) might serve as a standpoint in ensuring LSS success in health organisations as well as in achieving consistent improvement in QP. Therefore, this study investigates the efficacy of QP improvement methodologies through systematic information sharing at the organisational level.

KEYWORDS:

• Strategic Knowledge Management
• Organizational performance
• Quality performance
• Lean six sigma
• Lean organizations
• Organizational drivers

Disclosure statement

No potential conflict of interest was reported by the authors.