Implementing supply chain quality management

Abstract

This paper describes a strategic framework for the development of supply chain quality management (SCQM). The framework integrates both vision- and gap-driven change approaches to evaluate not only the implementation gaps but also their potential countermeasures. Based on literature review, drivers of supply chain quality are identified. They are: supply chain competence, critical success factors (CSF), strategic components, and SCQ practices/activities/programmes. Based on SCQM literature, five survey items are also presented in this study for each drive. The Analytic Hierarchy Process (AHP) is used to develop priority indices for these survey items. Knowledge of these critical dimensions and possible implementation discrepancies could help multinational enterprises and their supply chain partners lay out effective and efficient SCQM plans.

Keywords:

• supply chain quality management
• SC competence
• critical success factors
• strategic components
• SC practices
• analytic hierarchy process