![Sample our Health and Social Care journals, sign in here to start your FREE access for 14 days]({"type":"image" , "src" : "/sda/5938/TOC-Subject-Sample-2021-Health-Social-Care.jpg"})
ABSTRACT
In recent years, a number of Information-websites and -apps for refugees have appeared in Germany. The platforms aim to help the refugees to settle in Germany by presenting information about the education system, asylum procedures or the job market. Digitally presented information about Germany can work as a supplement to personal guidance by Social workers—if the websites and apps are developed and designed in an appealing way. A high level of usability and trustworthiness could make the platforms easier to access in cognitive and emotional regards. This article presents a document analysis of the most important German Information-Websites and -Apps for refugees. It asks, in how far the platforms use aspects of trustworthiness and usability. The analysis concludes that the platforms use elements of usability and trustworthiness to a different extent. A reason could be that the social organizations behind the platforms ground on different resources regarding professional employees and follow different normative aims.
Declaration of interest statement
This article is based on a third party-funded research project. It is funded by Lower Saxony’s State Ministry of Science and Culture with a EUR 0.8 million funding from the “Niedersächsisches Vorab.”
Notes
1 The data was collected in the context of a research project at Leuphana University Germany. The project is titled “Integration Through Trust. How refugee parents of 0–5-year-olds build trust in Early Childhood Education and Care (ECEC) services in Lower Saxony.” It was financed by Lower Saxony’s State Ministry of Science and Culture with a EUR 0.8 million funding from the “Niedersächsisches Vorab.” Head of the overall project is Prof. Dr. Philipp Sandermann. Leader of the media-related sub-project is Prof. Dr. Henrike Friedrichs-Liesenkötter.