Employee’s Performance in the Service Sector: Should an Individual’s Spirituality and Employment Status Make Any Difference?

ABSTRACT

Drawing on social exchange, social identity and conservation of resources (COR) theories, we investigate the possible interaction effects between individual’s spirituality and organizational citizenship behavior (OCB) on employee’s task performance. Furthermore, we examined the heterogeneous nature of employment status to explain variations in the interaction effects and other relationships. In all data from 380 respondents in the service sector in Ghana were analyzed using T-test, regression and moderation. Results of hierarchical multiple regression revealed that OCB directly relates to employees’ task performance and that an individual’s spirituality moderates this relationship. Further analysis revealed variations in the relationships based on employment status. The study concludes with several useful implications for theory and practice.

KEYWORDS:

• Individual’s spirituality
• Organizational Citizenship Behavior (OCB)
• task performance
• employment status
• service sector
• Ghana

Disclosure of potential conflicts of interest

No potential conflict of interest was reported by the author(s).