A Reference-Intensive Embedded Librarian Program: Kresge Business Administration Library's Program to Support Action-Based Learning at the Ross School of Business

Abstract

While a great deal of literature on embedded librarians in academic libraries is focused on the role of instructor, there are many other services that could be provided by librarians working closely with students. The Kresge Business Administration Library (Stephen M. Ross School of Business at the University of Michigan) has created a unique approach to the embedded librarian model by having librarians work directly with in-residence student teams charged with solving “real world” problems through Michigan's signature action-based learning program, MAP (Multidisciplinary Action Program). MAP teams work directly with corporate and nonprofit organizations, and are charged with solving a problem or providing recommendations on very specific aspects of the sponsor's work. This article will describe the Kresge Library's support of MAP and other action-based learning programs at the Ross School of Business, how we work and communicate with MAP teams, examples of research and reference requests from the students, how the program changes the librarian relationship with students in their second year of study, and how we view and measure the success of an embedded librarian program.

KEYWORDS:

• academic libraries
• business libraries
• customer services
• embedded librarians
• library services
• reference

Notes

For more information on the school, please visit: http://www.bus.umich.edu/NewsRoom/FastFacts.htm (accessed March 1, 2010).

http://www.beyondgreypinstripes.org/about/index.cfm (accessed March 1, 2010).

Stephen M. Ross School of Business website, http://www.bus.umich.edu/MAP/ABL.htm (accessed March 1, 2010).

http://www.bus.umich.edu/MAP/Dev/ABL.htm (accessed April 20, 2010).