Tracking reference statistics – evaluation of methods

Abstract

The use of a paper-based tally sheet systems for gathering reference statistics has been unchanged for decades. However, with new technology and data gathering tools being developed, libraries now have an alternative for gathering statistical data more efficiently. This paper will discuss the strengths and weaknesses of both paper-based tally sheet forms and electronic tracking systems being used in libraries and will encompass a variety of commercial, open source, and homegrown products. Preference for either tool will be explored and determine reasons for a libraries reluctance to embrace new technology and keeping with old methods.

KEYWORD:

• Reference statistics
• data analysis
• assessment
• reference services
• library statistics

Disclosure statement

No potential conflict of interest was reported by the author(s).