Technology training for first-year students: An answer to questions asked at library service points

Abstract

Library service points continue to be one of the few places for in-person contact where patrons can freely ask questions, including those involving technology. This is especially true in the college setting. Recognition of this need led to the creation of a hands-on Tech Academy for first-year, first-generation college students. When the pandemic hit, it became necessary to take the Academy online and expand it to the wider University student body. This article outlines the process used to rapidly develop, implement, and assess this technology mini-course. In addition, it considers the sustainability of such a program beyond the pandemic environment.

Keywords:

• Academic technology
• first-year students
• technology training

Acknowledgements

The authors would like to acknowledge the additional members of the Tech Academy Working Group and their role in successfully developing and implementing the program.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Cori Biddle

Cori Biddle is a Student Engagement and Outreach Librarian, Penn State Altoona.

Bonnie Imler

Bonnie Imler is a Library Director, Penn State Altoona and Penn State DuBois.