ABSTRACT
Social media are increasingly recognized as a useful data source for understanding social response to hazard events in real time and in post-event analysis. This article establishes social media–enhanced decision support systems (SME-DSS) as a synergistic integration of social media and decision support systems (DSSs) to provide structured access to native, near real-time data from a large and diverse population to assess social response to social, environmental, and technological risk and hazard events. We introduce a prototype SME-DSS entitled socio-environmental data explorer (SEDE) to explore the opportunities and challenges of leveraging social media for decision support. We use a winter storm during 25–28 January 2015 that accumulated record amounts of snow along the East Coast of the United States as a case study to evaluate SEDE in helping assess social response to environmental risk and hazard events as well as evaluate social media as a theoretical component within the social amplification of risk framework (SARF) that serves as a theoretical foundation for SME-DSS.
Acknowledgements
We acknowledge Jayakrishnan Ajayakumar for helping design and develop SEDE and for assisting in the case study analysis.
Disclosure statement
No potential conflict of interest was reported by the authors.