Hotel Environmental Management Decisions: The Stakeholder Perspective

Abstract

This study investigates stakeholder perceptions of the factors that are critical to the adoption of environmental management practices in international tourist hotels in Taiwan. The empirical data were based on 26 semistructured interviews with four types of stakeholders. According to the qualitative results, the themes that emerge associated with hotel owners/managers include economic concerns, top management commitment, and operational challenges to environmental practices. Environmental policies, regulations, and support are identified as the themes associated with government agencies. Moreover, the knowledge, consultancy, and professional assistance provided by academics and non-governmental organizations facilitate the acceptability and implementation of hotel environmental initiatives. The research implications highlight the need for communication and collaboration among stakeholders.

KEYWORDS:

• environmental management
• environmental practices
• hotel industry
• stakeholder perspective