Coworker Envy, Psychological Detachment and Service Sabotage Behavior: Evidence from Coastal Hotels

ABSTRACT

Envy has garnered considerable attention in hospitality since emotions are crucial in understanding how individuals behave within an organization. However, research has failed to establish a link between envy and psychological detachment in coastline hotels. Our study investigates the effect of coworker envy on service sabotage through psychological detachment as a mediating factor and perceived employability and self-performance as moderators. Data were collected from 637 employees at three-star coastline hotels using a time-lagged approach. The SmartPLS results revealed that psychological detachment was partially mediated. Finally, employee performance strengthened the positive connection between psychological detachment and service sabotage conduct. Our study offers academics and hotel industry professionals significant insights into the coastal hotel sector.

KEYWORDS:

• Psychological detachment
• self-performance
• coastal hotels
• service sabotage
• Egypt

Disclosure statement

No potential conflict of interest was reported by the author(s).