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ABSTRACT
The goal of the present study was to determine the experience background factors that could predict the extent to which hotel managers would use knowledge from their job experiences to solve problems and innovate at work. Four work experience factors were examined, the number of years the hotel manager worked in the hospitality sector as well as in his or her current job (depth of experience) and the number of sectors as well as entities the hotel manager worked throughout his or her professional career (breadth of experience). One hundred and sixty hotel managers in Jamaica were surveyed and the data analyzed using stepwise regression analysis. A key finding of the study was the number of entities a hotel manager worked was a significant predictor of the extent he or she used knowledge from his or her work experience to solve problems and innovate. The higher the number of entities the hotel manager worked, the greater the extent to which the manager used knowledge from his or her work experience to solve problems and innovate at work and this is after the manager’s hotel culture, attitude to learning, management level and department has been controlled.