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Abstract
This article describes how a British public service trade union made the transition from a lesbian and gay members group to a group for lesbian, gay, bisexual and transgender members, seeking to ensure that this was a change in practice, not just in name.
Acknowledgments
Carola Towle is UNISON's national officer for lesbian, gay, bisexual and transgender equality. She has worked for the union for over 20 years. UNISON's 1.3 million members work in the public services, in the community and voluntary sector, for private contractors providing public services and in the essential utilities. UNISON has a long-standing commitment to LGBT equality at work and in how public services are delivered. It has a well developed network of LGBT members who meet locally and nationally. UNISON advice and publications on LGBT equality are at www.unison.org.uk/out.