Undergraduates' Perceptions Toward the Adoption of Computer-Based Training in Hotels

Abstract

With the rapid advances in technology, the use of computer-based training (CBT) will soon become prevalent in the hospitality industry. This study was conducted with the aim of understanding the perceived beliefs of hospitality management undergraduates toward the adoption of CBT in hotels. A total of 140 usable self-administered questionnaires were collected. Factor analysis revealed three interpretable factors of undergraduates' perceptions of CBT: perceived compatibility, perceived effectiveness, and perceived self-efficacy. The independent t-test and multiple regression analysis were also used to gain a better understanding of differences in perceptions among the respondents and the likely influences of the three identified factors on the intention to use CBT. Suggestions are provided for practitioners and educators to enhance hospitality student and employee perceptions toward the adoption and usage of CBT.

Keywords:

• computer-based training
• undergraduates
• perceptions
• hotels
• factor analysis