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Journal of Hospital Librarianship Volume 9, 2009 - Issue 4
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Original Articles

Measuring Return on Investment in VA Libraries

Karen Jemison VA Palo Alto Health Care System, Palo Alto, CA, USACorrespondence[email protected]
,
Ed Poletti Learning Resources Service, Central Arkansas Veterans Healthcare System, Little Rock, AR, USA
,
Janet Schneider Library Service, James A. Haley Veterans Hospital, Tampa, FL, USA
,
Nancy Clark Library Network Office, VA Central Office, Washington, DC, USA
&
Ron Drew Stone Center for Performance and ROI, Birmingham, AL, USA
Pages 379-390 | Received 09 Jul 2009, Accepted 03 Aug 2009, Published online: 04 Nov 2009
 
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Abstract

After evaluating available library-targeted return on investment (ROI) tools, VA Library Network Librarians created a workgroup to formulate a tool geared specifically to the Department of Veterans Affairs (VA) hospital libraries. The workgroup devised an approach with three separate components: a Return on Investment Analysis tool that each library could employ; a Library Scorecard that provided local and national examples of typical benefits, for libraries that could not devote time to using the ROI instrument; and a Management Support Report for libraries that wanted a mission-based document to use with their local management. The tools were essentially complete in 18 months, after numerous drafts.

Notes

∗Turnaround data can be found using QuickDoc or Docline report.

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