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Journal of Hospital Librarianship Volume 23, 2023 - Issue 2
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Research Article

The Best RX is Better UX: Redesigning, Migrating, and Usability Testing a Hospital Library Website

Brandy KlugGibson D. Lewis Health Science Library, University of North Texas Health Science Center at Fort Worth, Fort Worth, TX, USACorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-8561-4882
ORCID Icon,
Brook AmenGibson D. Lewis Health Science Library, University of North Texas Health Science Center at Fort Worth, Fort Worth, TX, USA
,
Kellie BrownGibson D. Lewis Health Science Library, University of North Texas Health Science Center at Fort Worth, Fort Worth, TX, USA
,
Collin JonesGibson D. Lewis Health Science Library, University of North Texas Health Science Center at Fort Worth, Fort Worth, TX, USA
&
Juan Sanchez DuarteGibson D. Lewis Health Science Library, University of North Texas Health Science Center at Fort Worth, Fort Worth, TX, USA
Pages 58-82 | Received 02 Feb 2023, Accepted 28 Feb 2023, Published online: 17 May 2023
 
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ABSTRACT

The John S. Marietta Library team provides onsite services as part of a collaborative agreement between the UNT Health Science Center and JPS Health Network. The team was tasked with migrating the hospital library website to a new content management system (CMS) in Summer 2021. The migration project provided an opportunity to reimagine the look and feel of the website and conduct usability testing to improve user experience (UX). Conducting thorough usability testing with a diverse group of clinicians and staff provided valuable insights regarding the search behavior and needs of this unique patron population.

Acknowledgments

The authors would like to acknowledge the outstanding usability testing participants for their dedication, time, and contributions to this project.

Adaptation note

This project was adapted from a South Central Chapter/Medical Library Association 2022 poster presentation and Medical Library Association 2023 lightning talk by the same name.

Disclosure statement

No potential conflict of interest was reported by the author(s).

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