The Development of Quality Managers in the Hospitality Industry: Do Employee Development Programs Make Cents?

Abstract

Employee development is the process of providing employees with opportunities to grow within an organization. While there is much research conducted on the value of training, there is little scholarship conducted on developing employees to prepare them for positions of greater responsibility. Given the high turnover prevalent in the hospitality industry, and the cost of this turnover, it is imperative that we understand this construct, as well as how employee development might impact key human resources measures such as employee job satisfaction, organizational commitment, and intent to stay. This report presents a review of the existing literature and examples of employee development programs that appear to be working, while also offering suggestions for areas of future research.

KEYWORDS:

• Employee development
• human resources practices
• employee job satisfaction
• organizational commitment
• turnover

Notes

¹A list of current best practices is provided in Table 1.