Employee Loyalty in Hotels: Romanian Experiences

Abstract

Attitudes influencing loyalty of 127 Romanian hotel managers, supervisors, and operatives were examined. The vast majority were not contemplating leaving their jobs; the workplace atmosphere is generally personally satisfying. Reasons for employee loyalty were mainly intangible, linked to workmates, bosses, and customers. Gender, age, job level, and tenure had only limited influence on loyalty. Job satisfaction focused on opportunities for personal skills’ development, utilization of strengths, and achievement of workplace objectives. Respect for management and pride in the company were of critical importance to retention; lack of career development plans and opportunities for promotion were key reasons associated with turnover.

KEYWORDS:

• Employee
• loyalty
• job satisfaction
• Romania
• hotels

ACKNOWLEDGEMENTS

The authors would like to thank La fondation pour la formation hôtelière for their sponsorship, Mrs. Crisp for her competent assistance with data entry, and the survey respondents in Romania.