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Abstract
The intent of the present study was to determine the importance of demographic and organizational factors on hotel line employees’ level of engagement. Line employees (n = 290) from hotels in Jamaica participated in the study. Findings indicate significant differences between line employees’ demographic and organizational characteristics, in particular their age and department, and their level of engagement. Employees between 18 and 25 years and those 42 years and older were more engaged than those between 26 and 41 years. Employees in the accounting department were some of the least engaged when compared to employees from other departments. The findings have implications for engagement programs in Caribbean hotels, in particular when it comes to the focus and funding of these programs.