Dependence on tips and work-related variables: the case of hotel workers

Abstract

Tips are an important source of income to hospitality workers who bear the brunt of ruthless implementation of low-pay strategies by hospitality employers. A critical question that remains unanswered is the extent to which dependence on tips affects work-related variables of hotel workers. Within a cross-sectional research design, self-administered questionnaires were completed by 583 hotel workers selected via a multi-stage sampling technique. Hypotheses were tested using PLS-SEM. Dependence on tips was found to be negatively related to job satisfaction. Interestingly, higher dependence on tips was related to increasing tendency of job insecurity and turnover intentions.

Keywords:

• Dependence on Tips
• job satisfaction
• organizational commitment
• job insecurity
• turnover intentions
• hotels
• Accra
• Ghana