Employee benefits in the hospitality industry: What do employees want and need?

Abstract

This study focused on the benefits that employees/potential employees in the hospitality industry in the United States want and need, using the hierarchy of needs as a framework. An online survey was completed by 225 respondents that focused on developing desirable benefit packages that would appeal to employees and potential employees, so as to recruit, train, retain, and develop employees effectively. Findings indicated that enhanced benefits result in positive perceptions about the industry, which lead to future intentions to remain in the industry and enhanced satisfaction. Implications include that offering more personalized benefits may be helpful to the hospitality industry.

Keywords:

• Employees
• benefits
• personalization
• recruitment
• retention