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Journal of Access Services Volume 11, 2014 - Issue 3: The Role of Assessment and Evaluation in Improving Access Services
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Using Data to Assess Staffing and Services: University of Iowa Main Library

Amy R. PaulusUniversity of Iowa Libraries, University of Iowa, Iowa City, IACorrespondence[email protected]
Pages 189-205 | Published online: 07 Jul 2014
 
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Abstract

The Main Library Service Desk is a one-stop academic help center located between a newly renovated student-focused space called the Learning Commons and the library collections. Services began with the first day of classes, August 26, 2013, and assessment has been ongoing, in part due to the availability of data. Staffing levels, staffing hours, and roving services were all analyzed and changed to better meet the needs of our users.

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