Assessing College Students' Satisfaction with University Foodservice

Abstract

This study aimed to provide the basic data and analysis to improve university foodservice satisfaction by comparing demographic characteristics in Seoul, Korea. The first survey (n = 600) found three factors: “food” (α = 0.92), “sanitation” (α = 0.80), and “service and amenity” (α = 0.63),” which were identified by exploratory factor analysis and Cronbach's coefficient analysis. The college students' foodservice satisfaction model, including the three dimensions, were also supported by structural equation modeling from the second survey (n = 180). These results showed that the students were satisfied with the university foodservice offered at the cafeteria and were eager for the improvement of the quality of food factor.

Keywords:

• university foodservice
• college students' satisfaction
• Structural Education Modeling (SEM)

Acknowledgments

This publication was supported by Kyungsung University research grants in 2011.