Building a New Future: A Health System Strategic Plan for Health Literacy

Abstract

ChristianaCare developed a strategic plan to address the health literacy needs of patients, families and the community served. This description is an example model of building a case for health literacy within a health system and planning for the long-term sustainment of organizational change including advocacy with executive leadership, infrastructure adjustments to improve consistency of content and resource commitment. Key structural and cultural changes within the system aim to secure a lasting framework, meeting the health literacy challenges facing all participants in the continuum of care.

Keywords:

• Change
• health literacy
• health literate organization
• health system
• patient education
• strategic planning

Additional information

Notes on contributors

Greg O’Neill

Greg O’Neill MSN, APRN, AGCNS-BC, RN-BC ([email protected]) is Patient & Family Health Education Manager, ChristianaCare, 4755 Ogletown-Stanton Rd, Ammon Bldg Suite 2E62C 2nd Floor, Newark, DE 19718.