Empirical evidence of organizational justice and incivility in the tourism industry: Assessing the moderating role of Islamic work ethics and trust in leader

Abstract

Organizational justice is found to act as an impetus that eventually triggers certain behaviors. As such, the purpose of this paper is to investigate the relationship among dimensions of distributive, procedural, interpersonal, and informational organizational justice with “instigated workplace incivility” (equity perspective) in the tourism industry. The study also considered the interactive roles of Islamic work ethics (IWE) and trust in the leader (TIL). Data were collected from the employees working in different hotels (n = 363). Three dimensions of organizational justice had a statistically significant impact on IWI, while informational justice had an insignificant effect. Results also revealed that IWE and TIL do affect the hypothesized relationships. The study is a step toward understanding the importance of organizational justice in the tourism industry which can apply across transnational boundaries in the Islamic nations.

Keywords:

• Instigated workplace incivility
• organizational justice
• tourism
• trust in leader
• work ethics

Disclosure statement

No potential conflict of interest was reported by the author(s). There is no conflict of interest in this paper as the research has not been funded by any agency and is the independent and original work of the authors.

Data availability statement

The data is available for deposits or view through the first author, if needed and requested.

Additional information

Notes on contributors

Muhammad Ali Raza

Dr. Muhammad Ali Raza has been serving as lecturer in Department of Management Sciences, COMSATS University since 2014. His areas of interest include, change management, organizational justice, work ethics and counterproductive behaviors.

Noor Ul-Hadi

Dr. Noor-Ul-Hadi has been serving as an associate professor/HoD tourism and hospitality in Foundation University. He has previously served in National Defense University, Islamabad Pakistan and his area of interests are employee retention, entrepreneurship, employee retention, customer loyalty and quality.

Majid Khan

Dr. Majid Khan is currently serving as an associate professor in COMSATS University Islamabad, Pakistan. Dr. Majid worked as a Deputy Director with the USAID funded Pre-STEP, Pakistan. Previously, Dr. Majid worked for three years at the Colorado State University, Fort-Collins in the Higher Education Administration. He has also worked with the World Bank funded project as a project management coordinator. Dr. Majid earned his Doctorate and Masters' degrees from the University of Massachusetts, Amherst. His research interests include, Development of Public and Private higher education in Pakistan, Human Resource Management, Organizational Change and Development and Analysis of public policy.

Bahaudin G. Mujtaba

Dr. Bahaudin G. Mujtaba is Professor of Management, International Management, and Human Resources at Nova Southeastern University’s H. Wayne Huizenga College of Business and Entrepreneurship in Fort Lauderdale, Florida, United States of America. Bahaudin was awarded the prestigious annual “Faculty of the Year Award” in 2011 and 2005. Internationally, Bahaudin received the “Pride of HR Profession” Award at the World HRD Congress annual conference, held in Mumbai, India. Bahaudin was born in Khoshie of Logar and raised in Kabul of Afghanistan. He finished Fort Myers High School, then attended Edison Community College, University of Central Florida, and Nova Southeastern University to achieve his academic dreams. Email: [email protected].