Using a LISTSERV™ to Develop a Community of Practice in End-of-Life, Hospice, and Palliative Care Social Work

Abstract

An e-mail discussion group (SW-PALL-EOL) connects the growing number of social workers interested in palliative and end-of-life care. The article discusses the concept of a technology supported “Community of Practice.” Using content analysis, the article shows empirically how this electronic discussion group has contributed to the growth and expansion of a Community of Practice dedicated to improving palliative and end-of-life care among social workers. Examples are provided of the topics posted by subscribers and the guidance provided by the group's facilitators. Comments indicate satisfaction with the electronic discussion group.

KEYWORDS:

• community of practice
• electronic discussion group
• end-of-life care
• palliative care
• professional development
• social work

Notes

Note. Sample 1—July 2009: Total number of messages posted, 118; coding agreement, 89%; number of messages coded with agreement, 105. Sample 2—October 2009: Total number of messages posted, 127; coding agreement 92%; number of messages coded with agreement, 117. Sample 3—June 2010: Total number of messages posted, 130; coding agreement, 89%; number of messages coded with agreement, 115.

*Percentages do not total exactly 100% because of rounding error.