Information Protection at Telecommunications Firms: Human Resource Management Strategies and their Impact on Organizational Justice

Abstract

The growth of the wireless telecommunications industry demands increased information security. Because security breaches often involve current employees, Human Resource (HR) departments can play a role in data security. As HR managers integrate information security considerations with strategies involving areas such as selection, training, electronic performance monitoring, and performance appraisal design, they must be mindful of organizational justice considerations. HR strategies designed to enhance data security impact employee beliefs about distributive, procedural, interpersonal, and informational justice; these beliefs must be explicitly considered as such strategies are implemented. A conceptual model is offered to help managers identify key variables as they formulate policies in this area.

• Cellular Telephone
• Mobile Telecommunications
• Information Security
• Human Resource Management
• Electronic Performance Monitoring
• Location-Based Services

Additional information

Notes on contributors

William H. Ross

William H. Ross (Ph.D., Industrial/Organizational Psychology, University of Illinois) is a Professor of Management at the University of Wisconsin - La Crosse. He has publications on electronic monitoring, trust, and procedural design in Academy of Management Review, Journal of Applied Psychology, Labor Law Journal, International Journal of Conflict Management, and Personnel Psychology.

Christopher J. Meyer

Christopher J. Meyer (Ph.D., Organizational Behavior and Human Resources Management, Michigan State University) is an Assistant Professor of Management at Baylor University. He has published justice-related articles in Journal of Applied Psychology, Academy of Management Journal, Research in Personnel and Human Resources Management, and the Handbook of Organizational Justice.

Jeng-Chung V. Chen

Victor Chen (Ph.D., CIS, University of Hawaii) is Associate Professor in International Management at National Cheng Kung University, Taiwan, R.O.C. He has published articles dealing with privacy and technology issues in The International Journal of Organizational Analysis, Info, International Journal of Management & Enterprise Development, and Information, Communication, and Society.

Paul Keaton

Paul N. Keaton (Ph.D., Management and Transportation, University of Minnesota) was Associate Professor of Management at the University of Wisconsin - La Crosse. He has published articles in various journals including Business Horizons, S.A.M Advanced Management Journal, and Journal of Education for Business.