Reimaging Cairo’s garbage collectors: The role of design thinking and story mapping in developing social learning to identify community assets and challenges

ABSTRACT

Mapping the challenges and assets of a community for driving development strategies applies to many methods, yet it can be difficult to reflect residents’ collective concerns and interests. This paper reports and critically reflects on an educational exercise of design thinking and story mapping in Cairo’s Zabbaleen community, a hard-to-reach disadvantaged group comprised of exclusively low-income Christian garbage collectors. The article investigates the potentials and challenges of the tools employed to better facilitate the social learning process that is centered on understanding the underlying challenges and assets in disadvantaged communities. It concludes that designers and educators learned that they need to better incorporate community development principles of local self-determination, self-help and community participation into the design process. Students learned that community members cannot be passive recipients of academic concepts. The study demonstrates a need for an integration of professional or technical knowledge with indigenous knowledge and perspectives.

KEYWORDS:

• Disadvantaged communities
• participatory design thinking
• story mapping
• social learning

Acknowledgments

The author gratefully acknowledges the contribution of all the students and the Zabbaleen community and thank them for their wholehearted participation and enthusiasm. We are also grateful for the comments from the editor and the anonymous reviewers that have significantly improved this article.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This paper presents the findings of two workshops which were funded by The Embassy of the Kingdom of Netherlands in Cairo.