Abstract:
There are many reasons why a change in practice may need to be initiated. While the need for change may be explicit and essential, implementing new ways of working within an established team can be challenging and if mishandled may lead to high levels of stress among staff members. There are robust tools available to support the implementation of change in the workplace. This article does not seek to recommend any particular model to use, but aims to act as an introduction to elements of change management theory to encourage Veterinary Nurses to seek out information to support their practice.
Disclosure statement
No potential conflict of interest was reported by the author(s).
Multiple Choice Questions
1. Which of the following are potential reasons for changing practice?
Acquiring new equipment
Responding to client feedback
Addressing an error or near-miss
All of the above
2. How many phases are in Lipitt’s Theory?
4
5
6
7
3. In which year was the principles of change management model by Lewin established?
1941
1947
1951
1957
4. Lewin’s change management model consists of which three stages?
Ready, steady, go
Unfreezing, research, refreezing
Unfreezing, moving, refreezing
Stop, change, go
5. Which change model includes the stages plan, do, study and act?
Nursing process
Lippitt’s change theory
PDSA
Lewin’s model
6. Which of the following was not one of the main reasons the NHS identified the need for successful change management strategies?
Changing patient expectations
To appease medical unions
Changing patient demographics
Increasing costs and decreasing resources
7. Data highlights that one in three improvement changes within human-centred healthcare fail after implementation.
True
False
8. Outcomes often associated with poor change management in the workplace include:
Decreased hostility, low morale and increased bullying
Decreased hostility, high morale and decreased bullying
Increased hostility, low morale and increased bullying
Increased hostility, high morale and increased bullying
For the answers to the MCQs, please go to: http://www.bvna.org.uk/publications/veterinary-nursing-journal