The influence of self-congruity, perceived value, and satisfaction on destination loyalty: a case study of the Korean DMZ

ABSTRACT

Destination management organizations have increasingly recognized that destination loyalty provides a strategic competitive edge in tourism. In order to better understand the importance of heritage destinations, this study examined the roles of self-congruity, value perception, and travel satisfaction in the development of loyalty in the Korean demilitarized zone (DMZ) destination context. Data were collected among domestic tourists that had visited the DMZ with tour guides. Results identified that destination loyalty was positively affected by self-congruity and travel satisfaction; travel satisfaction was positively influenced by self-congruity and perceived value; and perceived value was positively influenced by self-congruity. Overall, these findings indicate that the interaction of self-congruity, perceived value, and travel satisfaction to the DMZ is essential in influencing visitors’ destination loyalty.

KEYWORDS:

• Destination loyalty
• self-congruity
• perceived value
• satisfaction
• DMZ

Disclosure statement

No potential conflict of interest was reported by the authors.