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ABSTRACT
This study attempts to broaden understandings of co-creation by examining stakeholders who authenticate the meaning of a heritage hotel. It proposes that a heritage hotel is not only defined in terms of the provenance of material and non-material aspects of a culture, but also by subjective criteria as applied by various stakeholders. Using the case study of the Hotel Estoril, the first Western-style casino hotel built in the former Portuguese colony of Macau, it shows that government, community organizations, and residents endeavor to co-create a new identity for adaptive reuse. Under the circumstances, a heritage hotel is characterized by a polyvocality of interpretations, reflective of the array of stakeholders involved.
Disclosure statement
No potential conflict of interest was reported by the authors.
Notes on contributors
Dr. Philip Feifan Xie is Professor of Tourism, Leisure, and Event Planning at Bowling Green State University, USA. His research interests include cultural and heritage tourism, event management, and the morphology of tourism.
Mr. William Ling Shi is PhD candidate of Faculty of Hospitality and Tourism Management at Macau University of Science and Technology, Macau, China. His current research addresses the field of heritage hotel, sustainable tourism, and tourism planning.