Person-Centered Communication, Leader-Member Exchange, and Employee Job Satisfaction

ABSTRACT

This study examined relationships between employees' perceptions of their supervisors' use of person-centered communication (PCC), the quality of their leader-member relationship (LMX), and their job satisfaction. Results indicate significant positive relationships between PCC and LMX and between PCC and employee job satisfaction. In addition, PCC was found to be more predictive of employee job satisfaction than was LMX relationship quality.

Keywords:

• Person-Centered Communication
• Supervisor-Subordinate Communication
• Job Satisfaction
• Leader-Member Exchange
• Workplace Relationships

Notes

∗p ≤ .05 two-tailed test

Additional information

Notes on contributors

Bryan Fix

Bryan Fix (MA, Edward R. Murrow School of Communication) is Senior Human Resource Manager at FEI, Inc. in Hillsboro, Oregon.

Patricia M. Sias

Patricia M. Sias (PhD, University of Texas, Austin) is Professor of communication in the Edward R. Murrow School of Communication at Washington State University.