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Abstract
This paper considers how journalistic practices have evolved as news producers learn the importance of ensuring trusted individuals gathering content on the ground are kept safe. This research, in particular, focuses on the relationship between BBC journalists and those producing content and information in Syria to whom there is a duty of care. Drawing on interviews with BBC news journalists, this study finds that relationships with citizen journalists and social media literate activists have become more networked and complex over the past five years. Contributors have become trusted sources of content and intelligence, and journalists have at times encouraged eyewitnesses to participate in the newsgathering process. For an international broadcaster this poses challenges, both ethical and physical. Journalists must navigate the path between ensuring high-value information and content can be accessed while maintaining a rapport with people operating in a conflict zone. Journalists must fulfil their duty of care to these individuals, ensuring their safety in a country which is one of the most dangerous in the world to report from. Findings indicate a change in approach by news producers in terms of engagement with citizen journalists covering Syria. These changes in working practices are based on experience gained over 10 years where journalists have interacted with citizen journalists and eyewitnesses in breaking news situations across the globe. From the perspective of the journalist, a critical apparatus has also been developed to ensure links with citizen journalists can continue and flourish while minimising risks and challenges to both parties.
DISCLOSURE STATEMENT
No potential conflict of interest was reported by the author.