A preliminary exploration of crisis management approach on higher education and quality assurance in Taiwan under COVID-19 pandemic: relevance to other contexts?

ABSTRACT

In alignment with the Central Epidemic Center (CECC) measures and Ministry of Education (MOE) policy, Taiwan's universities took actions to ensure campus safely and continued quality of learning. At the same time, quality assurance agencies in Taiwan responded to the new mode of online instruction during the pandemic. The aim of this study is to explore the impact of virus  pandemic on higher education and quality assurance. Crisis management approach and policies from central government and national accreditor are analyzed first. The actions and responses from three case universities are subsequently discussed at the end of the paper.

KEYWORDS:

• Higher education
• quality assurance
• crisis management
• COVID-19

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Angela Yung Chi Hou

Angela Yung Chi Hou is Professor of Higher Education at College of Education, National Chengchi University, Taiwan. She has committed herself to higher education research for more than 15 years. She ever served as Executive Director of Higher Education Evaluation & Accreditation Council of Taiwan, Vice President of International Network for  Quality Assurance Agencies in   Higher Education (INQAAHE) and Asia Pacific Quality Assurance Network (APQN).

Christopher Hill

Chirstopher Hill is Associate Professor of  Faculty of Education at British University in Dubai.

Martin Ince

Martin Ince is Chair of the Global Advisory Board, QS World University Rankings.

Fang Yu Lin

Arianna Fang Yu Lin is the PhD student at Department of Education, National Chengchi University

Emma Chen

Emma Chen, is the PhD student at Department of Education, National Chengchi University.