How alignment strategies influence ERP project success

Abstract

The purpose of the study was to conduct an analysis of ERP implementations to develop a grounded theory of why, when, and how the successful alignment of ERP-supported processes and business needs is achieved over time and to identify alignment strategies that enable organisations to achieve a ‘fit’ between ERP-supported processes and business needs. The alignment strategies which support the best practices revealed in the case studies include functional expertise, knowledge integration, liaison mechanisms, project governance, and the scope and integration of enterprise-wide processes.

Keywords:

• enterprise systems
• functional expertise
• knowledge integration
• liaison mechanisms
• project governance