Method towards discovering potential opportunity information during cross-organisational business processes using role identification analysis within complex social network

ABSTRACT

The key to discover potential opportunity information in cross-organisation business processes (COBPs) is to identify the primary roles and actors, i.e. how to obtain their associations according to the interactive behaviours within the complex social networks. The information of roles in COBPs is commonly considered important and explicitly related with activities contained in COBPs. In this paper, we define a role as a configurable resource model integrating the capabilities and knowledge required to the qualified actors. Furthermore, we introduce two networks named as role-based interactive behaviour network and handover of work social network to investigate the information on roles. How to build the complex social network mapped on roles from COBPs is also discussed, and an approach to obtain the potential opportunity information is proposed by combining with the significance of roles and actors. The simulation result shows that the primary roles may not completely correspond to the central position in networks, but they are closely associated with more reliable actors.

KEYWORDS:

• Business process management
• enterprise social network
• role identification
• information entropy
• potential opportunity information

Disclosure statement

No potential conflict of interest was reported by the authors.

Notes

1. http://www.win.tue.nl/bpi/doku.php?id=2012:challenge\&redirect=1id=2012/challenge.

Additional information

Funding

The paper is supported in part by the National Natural Science Foundation of China under Grant No. [61672022] and No. [61272036], Key Disciplines of Software Engineering of Shanghai Polytechnic University under Grant No. [XXKZD1604], and Graduate Innovation Program No. [A01GY17F022], the University Natural Science Foundation of Jiangsu Province under Grant No. [18KJB520008].