A modelling framework for collaborative network emotions

ABSTRACT

Recent research in collaborative networks have shown that the development of “human-inspired” friendly systems with cognitive models of factors such as stress, trust, decision-making ability, and emotion can be seen as promising approach to prevent technological failures and, consequently contribute to their sustainability. Accordingly, an human-emotions-based approach is proposed aiming at conceptualizing the idea of collaborative network players “having” and “feeling” emotions, helping in the management of potential collaboration conflicts, decision-making, and collaborative network governance. This paper presents the underlying theoretical background to support emotional processes within collaborative networks and the description of the proposed modelling framework – the Collaborative EMOtion modelling framework (C-EMO).

KEYWORDS:

• Collective emotion
• collaborative networks
• business ecosystem
• modelling framework
• social-technical systems

Acknowledgments

This work has been funded in part by the Center of Technology and Systems (CTS) and the Portuguese FCT-PEST program UID/EEA/00066/2013 (Impactor project).

Disclosure statement

No potential conflict of interest was reported by the authors.