An integrated model of ERP success: the critical role of task-context alignment

ABSTRACT

This paper develops an integrated model of ERP success that links contextual variables of the organisation with the critical implementation decisions affecting the managerial and technical execution of the project, leading to tactical and strategic measures of ERP success. Three implementation cases are analysed to explore the importance of unique contextual variables in guiding key decisions in the ERP implementation. The model developed in this paper provides a conceptual distinction between critical decisions and implementation tasks, showing that the main determinant of implementation success is the alignment between implementation tasks and organisational context.

KEYWORDS:

• Enterprise systems
• success factors
• ERP implementation
• contingency theory
• organisational context
• case study

Disclosure of potential conflicts of interest

No potential conflict of interest was reported by the author(s).