Influence of managerial coaching on organisational performance

ABSTRACT

Nowadays, companies are absorbed in changing, competitive and globalised markets, which necessitates further investigation about processes and tools that prepare executives to take on those challenges. In the organisational field where it is required to enhance skills and attitudes for achieving certain objectives, coaching becomes relevant as companies are becoming more conscientious about the best way to sustain their employees over time. This is achieved through the investment in processes and accompanying programmes that include training and knowledge transfer. The objective is to achieve better results that would influence the financial and non-financial performance of the organisation. Considering that managerial coaching lacks empirical evidence for the results in executives and therefore in organisations, the present research analyses the influence of this concept on performance and its effectiveness, proving how coaching processes are fundamental tools not only for managers in human resources, but for all professionals working in leadership roles and meeting goals within organisations.

KEYWORDS:

• Coaching
• managerial coaching
• soft skills
• organisational performance
• profitability
• motivation
• productivity

Disclosure statement

No potential conflict of interest was reported by the authors.

Notes on contributors

Alexander Zuñiga-Collazos is a Full Professor at the Faculty of Economics Sciences of Universidad de San Buenaventura Cali, Colombia. Is Director of Doctorate program in Business Management and Tourism Studies Center CETUR of the Faculty of Economic Sciences of the San Buenaventura University, in Santiago de Cali (Colombia). He holds a PhD in Scientific Perspectives and Tourist Business Management, Meritorious Doctoral Thesis (cum laude) from the University of Las Palmas de Gran Canaria, Spain. He has published studies in the field of tourism management and innovation Management in journals including Tourism Economics, Tourism Analysis, Tourism and Hospitality Research and Journal of Technology Management and Innovation.

Marysol Castillo-Palacio is Doctor in Scientific Perspectives on Tourism and Management of Tourism Enterprises, University of Las Palmas de Gran Canaria (Spain). Professor and Researcher of the Tourism Studies Center CETUR of the Faculty of Economic Sciences of the San Buenaventura University, Santiago de Cali (Colombia). She has published articles in the field of innovation, entrepreneurship, competitiveness and tourism marketing.

Emerson Montaña-Narváez holds Master of Business Administration from the University of San Buenaventura Cali (Colombia), is Organizational Ontological Coach of the University of Manizales, (Colombia) and Professor of the Faculty of Economics Sciences of San Buenaventura University, Santiago de Cali (Colombia).

Guillermo Castillo-Arévalo holds a Master’s Degree in Business Administration from the University of San Buenaventura Cali (Colombia), is Specialist in Business Administration, University of San Buenaventura Cali (Colombia), Civil Engineer from Universidad del Valle, Santiago de Cali (Colombia) and Commercial advisor segment Industrials in Cementos Argos S.A, Santiago de Cali (Colombia).