http://orcid.org/0000-0001-5341-3800
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ABSTRACT
This study reviews the literature on the most important acceptance factors associated with Hospital Information Systems (HIS) and related technologies based on user groups’ perspectives (medical staff, hospital management, administrative personnel, patient, medical student, and IT staff), which can assist researchers and hospital management to develop suitable acceptance models to improve the quality of HIS. We conducted searches in online databases with large repositories of academic studies, written in English and fully accessible by the authors. The articles being reviewed are related to health information technology (HIT), clinical information systems (CIS), HIS, electronic medical records (EMR), telemedicine or telehealth, picture archiving and communication systems (PACS), radio frequency identification (RFID), and computerized physician order entry (CPOE), where the use of most of those applications and technologies is highly integrated. A predefined string was used to extract 1,005 articles, and the results were reviewed and checked. The results of this study found 15 user acceptance factors related to HIS and related technologies that were frequently identified by a minimum of five previous studies. These factors were related to individual, technological, and organizational factors. In addition, HIS and related technologies’ user acceptance factors in each user group describe different results.
Declaration of interest
The authors declare that they have no potential conflicts of interest.
Funding
We want to convey our gratitude to the Directorate General of Higher Education for the Program Penelitian Unggulan Perguruan Tinggi (PUPT) Grant No. 0467/UN2.R12/HKP.05.00/2015 and Universitas Indonesia for the continuous support, particularly to the Directorate of Research and Community Engagement.
Additional information
Funding
Notes on contributors
Putu Wuri Handayani
Putu Wuri Handayani is a lecturer at Faculty of Computer Science Universitas Indonesia. She obtained her master’s degree in electronic business from the University of Applied Science in Fulda, Germany. She received her PhD in Computer Science from Universitas Indonesia. Her research interests are related to information systems/information technology, including e-commerce, enterprise resource planning, supply chain management, customer relationship management, and healthcare information systems.
Achmad Nizar Hidayanto
Achmad Nizar Hidayanto is Head of Information Systems/Information Technology Stream, Faculty of Computer Science, Universitas Indonesia. He received his PhD in Computer Science from Universitas Indonesia. His research interests are related to information systems/information technology, e-learning, information systems security, change management, distributed systems, and information retrieval.
Indra Budi
Indra Budi is a lecturer at Faculty of Computer Science Universitas Indonesia. He received his PhD in Computer Science from Universitas Indonesia. His research interests are related to information systems/information technology, e-learning, databases, and information systems security.