Revisiting the job performance – burnout relationship

ABSTRACT

Employee burnout has been commonly acknowledged to influence job performance. Drawing on the conservation of resources and expectancy of motivation theories, the current study reinterprets this relationship and proposes that employee job performance is a precursor of burnout. The employee commitment concept is incorporated into the job performance – burnout relationship. The present study opted for sampling frontline employees working in the hospitality sector in the U.S.A. Customer-contact employees from several hotel resorts were approached to participate in the study, with permission from hotel management and assistance from respective human resource managers. Results support the study hypotheses and confirm that job performance is related to burnout, and employee commitment significantly mediates the performance $\to$ burnout relationship. This is the first study that challenges the performance – burnout relationship and introduces employee commitment in this analysis.

摘要

人们普遍认为，员工倦怠会影响工作绩效.本文从节约资源和期望激励理论出发，重新诠释了这一关系，提出员工工作绩效是员工倦怠的前兆.员工承诺概念被纳入工作绩效-倦怠关系中.本研究选择了对在美国酒店业工作的一线员工进行抽样调查.在得到酒店管理层的许可和各自人力资源经理的协助下，与来自多个酒店度假村的客户联系员工接触，以参与研究.结果支持研究假设，证实工作绩效与工作倦怠相关，员工承诺对工作绩效→工作倦怠关系具有显著的中介作用.这是第一个挑战绩效-倦怠关系的研究，并在此分析中引入了员工承诺.

KEYWORDS:

• Performance
• burnout
• employee commitment
• frontline employee
• hospitality industry