How to fuel hotel employees’ daily innovative work? The interplay of daily affect and career future time perspective

ABSTRACT

Innovation is viewed as a critical factor in the survival and success of service providers. This study aims to uncover the influence of daily affective experience such as daily positive and negative affect, supervisor creativity support, and career future time perspective in frontline employees’ daily innovative service behavior. Drawing on the conservation of resource and broaden and build theory, we theorize that daily affect and supervisor creativity support contribute to frontline employees’ daily innovative service behavior. In this study, we collected data from 194 hotel employees over a period of 2 weeks. The results showed that both daily positive and negative affect predict daily innovative service behavior. Furthermore, the results showed that the strength of the relationship between daily negative affect and daily innovative service behavior was stronger when employees’ career future time perspective levels were low. Specifically, frontline employees’ daily innovative service behavior was high when career future time perspective was also high, regardless of the level of daily negative affect. The theoretical and practical implications are argued in discussion section.

摘要创新被视为服务提供商生存和成功的关键因素。本研究旨在考察每日情感体验如每日积极和负面情绪、主管创造力支持以及职业未来时间洞察力对一线员工的每日创新服务行为的影响。基于资源保存理论和扩展建设理论，我们认为每日情绪和主管创造力支持有助于一线员工的每日创新服务行为。在本研究中，我们在2周的时间里对194名酒店员工进行了数据收集。研究发现，每日积极和负面情绪都可以预测每日创新服务行为。此外，结果表明，当员工的职业未来时间洞察力水平较低时，每日负面情绪与每日创新服务行为之间的关系强度会增强。具体来说，无论每日负面情绪水平如何，在职业未来时间洞察力水平较高的情况下，一线员工的每日创新服务行为也很高。在讨论部分中，对理论和实践意义进行了论述。

KEYWORDS:

• Daily positive affect
• daily negative affect
• supervisor creative support
• career future time perspective
• daily innovative service behavior

Correction Statement

This article has been republished with minor changes. These changes do not impact the academic content of the article.